Customer Service Representative
Resume:
Rachel Asamaowei
Gaithersburg, MD *****
**************@*****.***
Dedicated professional with over seven years of knowledge in administrative support functions. Knowledge in medical procedures and terminology. Proficient in Microsoft Office - Word, PowerPoint and Excel. Detail-oriented and resourceful in completing projects and assignments. Able to multi-task and work effectively with other team members.
Work Experience
In Home Caregiver
BrightStar Care - Silver Spring, MD
March 2024 to Present
• give bedbaths
• Assist with daily activities
• grooming
• light meal prep
• light house keeping
• take client to doctor appointments
Patient Care Coordinator
HearingLife - Winchester, VA
July 2021 to October 2022
• Confirmed appointments within a twenty four hour call backs.
• In charge of the reception area
• Greeted all clients
• Dealt with insurance verifications.
• Assemble hearing aids
• Marketed as a young professional
• Made over a 100 inbound and outbound calls.
Customer Service Representative
Centauri Health Solutions - Remote
February 2022 to April 2022
• Premium assistant rep.
• Received and made outbound calls
• Knowledgeable about Medicaid, people with disabilities and low subsidy income Customer Service Representative
Centauri Health Solutions - Remote
February 2022 to April 2022
• Knowledge on Medicaid Medicare, Disabilities and lower income members
• Well care and other health care providers
• Assisted with members over 65 years and older.
Call Center Agent
Kaiser Permanente - Remote
September 2021 to January 2022
Sales,customer service support,tele healthcare
Talked directly to physicians and helped patients with the renewing of their Medical cards Access Specialist
MedStar Health - Elkridge, MD
February 2020 to March 2021
Urgent care call center answered call’s regarding COVID Data entry
Medical terminology
Telephone health agent
Customer Service Representative/Call Center
UnitedHealth Group - Lanham, MD
January 2019 to December 2019
• Called clients to review last mammogram screening
• Worked with Excel
• Made appointments for clients
• Worked with multiple phone lines• Performed data entry for customer information
• Booked appointments
• Handled emails, inbound calls, and outbound calls
• Interacted with customers through live chat
Receptionist/Hospitality
Focal Point Academy - Columbia, MD
May 2018 to August 2018
• Answer Phone
• Setup Classrooms and prepare classroom material
• Assisted with planning and facilitating social events within the academy
• Prepared documents and announcements and documents for students and parents Medical Education Administrative Assistant
Laurel Regional Hospital - Laurel
January 2017 to December 2017
• Maintained inventory and ordered supplies for the hospital's Education Department
• Received phone calls, determine nature of calls and direct to appropriate staff.
• Maintained employee certifications, expirations and required necessary requirements.
• Prepared and printed employee's medical certificates.
• Registered medical professionals for training and workshop sessions.
• Drafted and typed memos on behalf of the medical education department. Certified Nursing Assistant/Patient Care Technician Life Matters - Silver Spring, MD
January 2014 to December 2016
Assisted Patients with Activities of Daily Living.
• Monitored and checked Vital Signs, Meals, Weights & Measurements, EKG.
• Transferred patients from bed to wheel chair.
• Transferred patients from bed using the Gait belt, Hoyer Lift.
• Provided Safety and Comfort for the residents
• Reported Patient's status to the Registered Nurse. Librarian (Volunteer Work)
Children's Hospital of Cancer - Johannesburg, Gauteng May 2013 to November 2013
• Responsible for the operating procedures of the Resource Center.
• Maintained data base for the children's books and articles.
• Created a new organizational concept for the library by setting up and rearranging the book shelves.
• Assisted and helped with planning and advertising the hospital's Fundraising strategies/events for children with cancer.
• Ensured that the Resource Center met all Fundraising goals using the internet and Health Center Venues.
• Scheduled appointments and meetings.
• Electronically filed and maintained research documents received from other institutes worldwide. General Clerk
The National Institute of Health - Bethesda, MD
October 2010 to December 2011
• Created requisitions for new equipment and monitored invoices for new equipment. Prepared serial number labels, bar codes, and other forms of identification to be affixed to products for tracking and accountability. Maintained a detailed tracking sheet that monitors equipment distribution as equipment is assigned to staff. Maintained a monthly tracking log for inoperable, malfunctioning or damaged equipment. Maintained inventory and purchased supplies.
• Created maintenance request for broken or malfunctioning equipment. Scheduled maintenance with the Service Contractors' for malfunctioning items. Prepared monthly reports of damaged or malfunctioning items per the Property Manager's request. For surplus items, entered damage reason code, serial number and staff information into the equipment tracking spreadsheet, and arranged for pickup.
• Prepared property pass memorandums. Upon request for property passes for personal-at-home use or special in-house request, prepared the necessary form, and completed the steps to successfully gain approval. Tracked the date, location, name and reason for special property use.
• Maintained the supply of all electronic and non-electronic library equipment. Ordered and maintained the Solex equipment. Ensured that all in-use equipment was operative and clean prior to the start of business. Replaced all inoperable library equipment. Maintained the supply of blank inter-library loan paper request for use by Walk-In patrons.
• Communicated with library patrons who seek assistance with malfunctioning loan request devices. Assisted patrons with the request process. Scheduled Library Tours for newly hired Scientists, Hospital Staff and Physicians. Prepared welcome folders that were distributed during tours.
• Programs used: Docline, Seibel, and OLC tools and services. Education
Bachelor's degree in Healthcare Management
Georgia Southern University - Savannah, GA
October 2022 to Present
Associate Degree in Healthcare Administration in Healthcare Administration Prince Georges Community College - Landover, MD
January 2012 to August 2019
Montgomery Community College
June 2009
Skills
• Telephone Receptionist, Customer Service Representative, Microsoft Office, Spreadsheets, Records Management, Unit Secretary & Patient Care Technician. Authorized to work in the US for any employer
• Front Office
• Front Desk
• Reception
• Scheduling
• Receptionist
• Filing
• Data Entry
• Customer Service
• Call Center
• Cold Calling
• Library Services
• Intake
• Customer service
• Typing
• Clerical experience
• Medical terminology
• Cold calling
• Front desk
• Leadership
• Classroom experience
• Live chat
• Telemarketing
• Hospital experience
• Microsoft Office
• Time management
• Working with people with disabilities
• Working with people with developmental disabilities
• Communication skills
• Spanish
• Documentation review
• Organizational skills
• Microsoft Excel
• Microsoft Outlook
• Accounting
Certifications and Licenses
CNA
CPR Certification
Healthcare Provider Certification
Heartsaver Certification
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