Customer Service Experience
Resume:
GLORIA AWAZIEAMA
Lagos
***************@*****.***
http://linkedin.com/in/gloria-awazieama-180371224
Professional Summary
Customer experience expert with a strong focus on customer centric service and a solid background in office administration and teaching. Experienced in handling client interactions, documentation, and problem resolution key skills in the agency banking sector. Seeking to contribute to a reputable and growth-driven financial institution by leveraging interpersonal, administrative, and service delivery skills to support agent networks, ensure smooth operations, and promote financial inclusion.
Key Skills
Customer Service & Support
Agency Banking Operations
Office Administration
Emotional Intelligence
Effective Communication
Confidential Data Handling
Basic IT Support
Interpersonal & Team Skills
Work Experience
Customer Support – Agency Banking
Parallex Bank, Lagos 2023 – 2025
Assisted field agents and aggregators in resolving transaction issues and terminal malfunctions.
Managed POS terminal assignment, retrieval, and repair requests.
Supported on-boarding of new agents and ensured KYC/account upgrade compliance.
Provided timely resolution of agent complaints to ensure smooth banking operations.
Place follow-up calls to inactive customers to understand reasons for transaction inactivity and re-engage them with banking services.
Customer Experience Expert
United Bank for Africa (UBA), Lagos 2021 – 2023
Handled customer inquiries and complaints via email and calls on digital banking platforms.
Resolved escalated issues involving inter-bank transactions and e-channels.
Coordinated with other banks to resolve customer issues and close open service cases.
Ensured customer satisfaction through efficient problem-solving and follow-up.
College Administrator
Glorious Foundation School, Anambra (NYSC) 2020 – 2021
Provided administrative support to staff, students, and parents.
Tracked student progress and encouraged parental engagement in academic activities.
Administrative Secretary
St. Cecilia Catholic Church, Lagos 2019 – 2020
Managed official correspondence, document processing, and file storage systems.
Oversaw procurement processes and liaised with vendors and service providers.
Maintained data confidentiality and coordinated schedules and meetings.
Coordinated itinerary and scheduled meetings and appointments with accuracy.
Maintained office equipment and ensured maintenance checks were carried out when due.
Managed communication channels such as telephone calls and e-mail.
Team Coordinator
Clare Jeef Event Planning, Owerri 2016 – 2018
Coordinated event logistics and vendor engagement.
Managed team communication and ensured event execution excellence.
Education
B.A. Religious Studies
Imo State University 2014 – 2018
West African Senior School Certificate (WASSCE)
Kabe College, Lagos 2012
Voluntary Experience
Volunteer Tutor
God’s Foundation School, Lagos 2013
Tutored primary school students in reading and literacy development.
Certifications & Training
IT Support – Digital Witch (2025)
Data Analytics – Dataleum (2023)
Soft Skills Training – Jobberman (2021)
Strengths
Dependable and reliable
Proactive and efficient
Flexible and accountable
Hardworking and result-oriented
Collaborative and supportive team player
Referees
Available upon request.
Contact this candidate