Customer Service Support Specialist

Andre Roddy Professional Resume

Email: ************@*****.*** Mobile: 501-***-****

LinkedIn: linkedin.com/in/andre-roddy-351949138

Professional Summary

Dynamic Customer Service and Technical Support Specialist with strong expertise in client engagement, problem resolution, and administrative support. Adept at delivering high-quality service experiences across diverse industries. Exceptional communicator with advanced technical proficiency, time management skills, and a commitment to customer satisfaction. Professional Experience

Goldschmitt and Associates Customer Service Representative II November 2024 – May 2025 Sterling, VA

● Provide customer support for federal pandemic relief efforts.

● Manage inbound and outbound calls, offering timely and accurate information.

● Identify escalations and resolve client issues with professionalism and empathy.

● Navigate multiple client systems to assist customers efficiently.

● Remain knowledgeable about program policies and client procedures. Chick-Fil-A Catering Staff

August 2024 – October 2024 Little Rock, AR

● Delivered meals with a focus on customer satisfaction and timely service.

● Prepared and assembled catering orders to meet quality and safety standards.

● Managed sales distribution sites, ensuring smooth guest interactions.

● Promoted a positive dining experience through outstanding guest hospitality. Sam’s Club Merchandising Associate

November 2023 – March 2024 Little Rock, AR

● Supported store operations by stocking and organizing merchandise.

● Ensured merchandise was clean, accurately priced, and presented professionally.

● Assisted customers with product inquiries and enhanced the shopping experience. Turn2Partners Tech Support Specialist

September 2021 – November 2023 Herndon, VA

● Delivered remote technical and customer support for a federal government client.

● Handled high-volume customer inquiries, providing solutions in a fast-paced environment.

● Communicated complex technical information in a clear, customer-friendly manner.

● Mentored new call center agents as a Team Ambassador. William J. Clinton Library and Museum Admissions Clerk & Gift Store Associate June 2021 – December 2022 Little Rock, AR

● Welcomed and assisted tourists, ensuring exceptional visitor experiences.

● Managed retail operations, including cashier duties and merchandise restocking.

● Maintained a high standard of customer service during museum and store interactions. MHP/Team SI Client Services and Marketing Intern June 2021 – August 2021 Little Rock, AR

● Created targeted social media content for agency clients.

● Contributed to client service strategy meetings and branding campaigns.

● Led daily stand-ups and intern project activities, promoting team collaboration and motivation.

New York Architecture Biennial Nonprofit Development Intern January 2021 – May 2021 New York, NY

● Supported website development and marketing communications.

● Assisted with nonprofit grant writing and fundraising proposals. Arkansas Department of Transportation State Auditor September 2019 – September 2020 Little Rock, AR

● Analyzed and synthesized crash report data using multiple software platforms.

● Produced detailed reports to meet internal and external deadlines. Education

University of Arkansas at Little Rock

Bachelor of Business Administration in Marketing and Sales, 2021

● Bailey Foundation Scholarship Recipient

● Phi Beta Lambda Community Outreach Co-Chair

● Fifth Place in Entrepreneurship Concept Testing

● UA Little Rock Orientation Leader

● Student Support Services (Trio Program) Office Assistant Technical Skills

● CRM Systems: HubSpot, Ecosystems

● Office Tools: Google Suite, Microsoft Word, Excel, PowerPoint, Teams

● Creative Software: Adobe Acrobat Pro, Adobe Photoshop, Wix Website Design

● Social Media Platforms: Facebook, Instagram, Twitter, TikTok Professional Experience (Continued)

Lyft & Uber Rideshare Driver

June 2024 – Present Little Rock, AR

• Provided timely, courteous transportation services to a diverse range of passengers.

• Managed routes and schedules efficiently to maximize productivity and earnings.

• Maintained high customer ratings through excellent service, communication, and problem resolution.

• Developed interpersonal and time management skills under dynamic and fast-paced conditions.

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