General clerk lll
Resume:
PROFESSIONAL ©
SUMMARY
SKILLS
WORK HISTORY
EDUCATION ©
Ashley McDonald
® Inwood, WV 25428 304-***-**** <4 *********@***.***
Experienced Clerk with exceptional typing and data entry abilities and results-
driven nature. Knowledgeable about logging daily information, researching
variances and maintaining thorough records. Accuracy-driven, service-oriented
and diligent about completing tasks with little supervision. Dedicated
administrative professional with successful experience in fast-paced office
settings. Hardworking team player with expertise in completing various clerical
tasks and offering staff support. Responsible, punctual and productive
professional when working with little to no supervision. Professional and
knowledgeable office clerk offering several years of experience in administrative
support and customer service. Highly efficient planning, problem-solving, and
communication skills.
« Database Entry « Administrative Support
« — Information Security « Security clearance until 2026
« Research
GENERAL CLERK III 08/2022 to CURRENT
Eagle Harbor Martinsburg, WV
« Provided quality clerical support through data entry, document
management, email correspondence, and overseeing operation of office
equipment.
« Input data into spreadsheets and databases.
« Reviewed files, records and other documents to obtain information to
respond to requests.
SERVER 02/2002 to 08/2020
Hollywood Casino Charles Town Charles Town, WV
e Served food and beverages promptly with focused attention to customer
needs.
« Worked with POS system to place orders, manage bills, and handle
complimentary items.
« Cultivated warm relationships with regular customers.
e Maintained clean and organized dining areas to uphold restaurant hygiene
standards.
« Bussed and reset tables to keep dining room and work areas clean.
e Resolved customer complaints promptly and professionally to maintain
positive reputation.
« Followed health and safety protocols crucial for maintaining safe and
sanitary environments for customers and staff.
e Explained menu items and suggested appropriate options for food allergy
concerns.
« Used slow periods to restock supplies, ice, trays, and delivery bags.
e Arranged and prepared tables for customers to offer memorable
experiences to guests and foster repeat business.
« Seated customers in timely manner by managing reservations and waitlists
skillfully.
« Learned and followed local alcohol laws to keep restaurant compliant with
regulations while serving spirits.
« Displayed enthusiasm and promoted excellent service to customers,
successfully increasing referrals, and walk-in business.
« Answered customers' questions, recommended items, and recorded order
information.
Musselman High School, Inwood, WV 05/2001
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