Human Resource Resources

ISABELLA DANIEL-CROSBIE, MBA

Waukee, IA ***** Mobile: 515-***-****

*********@*******.*** www.linkedin.com/in/isabella-crosbie/ PAYROLL MANAGER ~ SR. PAYROLL ADMINISTRATOR ~ PAYROLL CONSULTANT State & Federal Tax Regulation/Client Facing Support/Change Management Detail-oriented, organized, and self-motivated problem solver with 17+ years of extensive experience in large enterprise resource planning (ERP) specializing in payroll, human resource (HR), and accounting operations. Analytical and ethical senior accounting specialist with expertise in payroll administration functions and excellent written and verbal communication skills. Hands-on experience in a plethora of ERP and payroll systems with key strengths in discrepancy research, complex processing procedures, and program management. Mastery in the creation, maintenance, and briefing of detailed payroll reports to include the verification of organizational compliance to state and federal regulations. AREAS OF EXPERTISE

Payroll Systems and Processing Human Resource Reconciliation Financial Reporting &Analysis Customer Service & Support Benefits Coordination & Acquisition Pay Coordination and Audit Program Risk Management Continuous Process Improvement MS Excel Analysis Tools Enterprise Tax Regulation

Requirements Gathering and Analysis

PROFESSIONAL EXPERIENCE

PRIMARY HEALTH CARE 7/10/23 – Present – Des Moines IA Human Resources Specialist

Proven work experience as an HR Specialist with hands-on experience with Human Resources Information Systems (HRIS), like ADP Workforce Now; Google, Teams

• Knowledge of Applicant Tracking Systems

• Solid understanding of labor legislation and payroll process

• Excellent verbal and written communication skills

• Good problem-solving abilities

• Administer Benefit Programs

• Workers Compensation

• Leave of Absence

• Cobra

• Educate employees about their benefits, troubleshoot issues and collaborate with the payroll department to ensure deductions are accurate.

• Reconciles benefit invoices and submits for approval and payment.

• Ensures accuracy of all benefits enrollments in the HRIS.

• Ensures accurate and timely data and data files are being sent to carriers and vendors.

• Performs quality checks and audits of benefits-related data.

• Assists colleagues regarding benefits issues and plan changes.

• Responds to benefits inquiries from managers and colleagues on plan provisions, benefits enrollments, status changes, and other general inquiries.

• Processes and administers all leave-of-absence requests and disability paperwork.

• Responds to 401(k) inquiries relating to enrollments, plan provisions, and contribution amounts.

• Manages the annual 401(k) catch-up contribution enrollment.

• Ensures 401(k) match is being accurately calculated and applied.

• Assists with the open enrollment process such as plan set up, HRIS set up, and rates.

• Manages processing of qualified life events, ensuring requests for changes are timely and in compliance.

• Terminate employees in HRIS.

• Manage changes in HRIS system.

BERGAN KDV 1/2022 to 12/2022 - Remote

Payroll Support Specialist

Succeeded as payroll support specialist delivering hundreds of comprehensive payroll and human resource management deliverables in support of company operations, managing business sustainability and performance management while assisting with the administrative onboarding of new hires across multiple states.

• Managed the payroll processing, auditing, benefits, and employee documentation in accordance with the Fair Labor Standards Act (FLSA) for 1000+ employees across multi-state jurisdictions, preparing accounting documents and verifying figures for mathematical accuracy and proper coding.

• Compiled dozens of human resource and payroll updates on a biweekly basis to generate 25+ company newsletters, achieving consistent stakeholder communication goals and keeping upper management abreast of the company’s financial standing.

• Amassed 100+ of payroll statistical data on a quarterly basis for HR contract management, generating management facing reports and presentations to illustrate technical information to upper management.

• Reviewed and troubleshooted 150+ customer-facing paycheck related issues with a 96% satisfaction rating. HOMEMAKERS FURNITURE 9/2020 to 1/2022 Payroll Administrator Urbandale, IA Led as a payroll administrator performing and supervising dozens of traditional payroll tasks and delivering value to multiple departments via cross-functional resource management. Completed demanding projects and solved practical problems dealing with a variety of complex variables in situations where only limited standardization exists.

• Computed 1000+ wage, deduction, tax, production, benefit, and employee time calculations from time sheets and other records in order to conduct full spectrum payroll processing and auditing.

• Compiled 30+ statistical reports, statements, and summaries related to pay and benefits accounts on a regular basis and submitted them to appropriate departments as part of stakeholder management in core work duties.

• Interpreted all federal and state payroll regulations and tax laws in order to conduct verifications 380+ employees compensation packages and ensure that the company was in legal financial standing and compliance.

• Processed confidential information on a daily basis and managed its dissemination to the appropriate department or stakeholder as a core responsibility as payroll administrator. CONSUMER SAFETY TECHNOLOGY, LLC 9/2019 to 6/2020 Payroll Coordinator Urbandale, IA Coordinated within a team of accounting specialists in the performance of payroll duties ranging from individual customer transactions to complete ERP management, utilizing various HR software systems and organizational process assets to deliver value to the company and ensure financial accuracy on a large scale.

• Administered total revenue cycle management for 600+ employees, managing mass updates and uploads of data into the payroll system using TIMS software tools.

• Mastered multistate payroll and championed the communications process between the company, 10+ banks, and the Internal Revenue Service (IRS) to rectify discrepancies with direct deposits, withdrawals, and tax-related issues.

• Calculated and processed paperwork to initiate retroactive deductions to balance employee benefits after locating discrepancies from information received from employees or external organizations.

• Processed payroll adjustments, off-cycle payroll processing, and reviewed accuracy and appropriateness of payroll input and output files for 600+ employees.

CANDEO – GP DYNAMICS 3/2016 to 8/2019 Payroll Specialist Johnston, IA Managed company’s full onboarding process and employee benefits program as lead payroll specialist in a not-for-profit organization in the hospital/clinical care industry, using established supported employment techniques to offer an array of employment services to directly help hundreds of job seekers obtain integrated employment in their community.

• Executed daily payroll department operations, managing workflow to ensure all payroll transactions were processed in an accurate and timely manner while also regulating pay based on the proper taxation of employer-paid benefits.

• Prepared and processed 100+ employment verifications, badges, passes, and identification cards, while performing other security related duties.

• Set up all new hires that includes: gathering and documenting personal information, emergency contacts, benefits selections, I9's and other tax related forms.

• Performed regular investigative accounting with a heavy concentration of VLOOKUP and pivot table analysis with the goal of converting accounting data into payroll information to accurate payroll reports.

• Recorded personally identifiable information (PII), performance report, family medical leave, and employee departures or terminations for 350+ employees.

LIFE CARE SERVICES 5/2014 to 3/2016 Payroll/Benefits Specialist Des Moines, IA Championed processing payroll for company’s managed retirement community employees with core responsibilities in benefit processing, tax reporting, and with client billing while consulting with federal and commercial course donors seeking participation and ensuring system testing requirements were met.

• Maintained employee payroll and personnel records and information in Oracle, including address changes, taxation, compensation, deductions, wage garnishments, and benefit changes for 700+ employees.

• Governed client's policies with PTO plans, holiday payment, shift differentials, etc. based upon the client's handbook and policies while adhering the federal, state, and local regulations.

• Maintained company’s federal, state, and local payroll tax records while assisting the compliance team in reconciling tax accounts, reconciling annual reports, and preparing annual W-2's.

• Prepared costing reports for Corporate Accounting for preparing invoices to clients, and assisted with client inquires including billing questions from the clients related to payroll and benefit expenses. Additional experience as Payroll Manager at Merit Resources in Urbandale, IA from 3/2013 to 12/2013. Additional experience as Accounting Clerk at Hovensa, LLC in St. Croix, USVI from 9/2006 to 4/2012. EDUCATION & TRAINING

MBA Business Administration & Human Resources Strayer University Rockville, MD Bachelor of Arts Business Administration Strayer University Rockville, MD Training/Skills ADP Workforce Now; SAP; Kronos Payroll System (UKG); Tru-Trac; Sage 500 ERP (MAS 500); Attendance on Demand; Oracle; GP Dynamics; Paylocity; Sage; Insperity; K-Pay; Millennium 3; Connect Wise; Microsoft Office Suite; Excel Analysis; Google Workspace, Google Mail and Docs.

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