Customer Service Data Entry
Resume:
Trudy Sterling
Baltimore, MD *****
*************@*****.***
Professional Summary
Experienced Customer Service and Administrative Professional with over 5 years in remote and hybrid roles across healthcare, government, and corporate environments. 3 plus years of experience in membership enrollment, member services, billing, claims operations, and/or data analysis. Adept at managing high call volumes, resolving complex customer issues, and performing data entry with a high level of accuracy. Work effectively with large amounts of member enrollment data, paying close attention to detail upon entering data into the appropriate system. Entrepreneurial and highly organized, with a proven track record in delivering quality service and support under pressure. Team leader/ team member.
Work Experience
Customer Service Representative (Remote)
Maximus (Maryland Health Connection)-MD
August 2024 to February 2025
• Provided healthcare insurance information and support via inbound calls.
• Accurately updated account and case records using multiple systems.
• Delivered high-quality customer service and resolved issues efficiently. Customer Service Representative (Remote)
Roth Staffing Services (Medicare Contract)-Baltimore, MD February 2024 to July 2024
• Handled inbound customer inquiries regarding Medicare plans and benefits.
• Maintained accurate records and documentation in CRM platforms.
• Delivered prompt and empathetic support to Medicare beneficiaries. Owner / Cosmetologist
Self-Employed-Baltimore, MD
January 2017 to April 2024
• Operated successful independent cosmetology business specializing in braiding and hair care.
• Managed scheduling, marketing, and customer relationships.
• Maintained financial records and ensured repeat business through excellent client service. Administrative Assistant (Hybrid)
WebbMason-Baltimore, MD
October 2022 to February 2023
• Performed data entry, invoice processing, order confirmations, and client communication.
• Created and maintained Excel reports and organized physical/digital records.
• Assisted with operational and marketing tasks for business clients. Remote Customer Service Rep – MD Dept. of Human Resources Human Resources-Baltimore, MD
March 2021 to May 2022
Department of human resources, Eviction Prevention Program. Customer Service Rep. Call taker/call maker.
Great Communication.
Microsoft word, excel, outlook, PowerPoint, share point. Database management. Interpersonal, emotional intelligence. Management and training. Maintaining Calendars. Research and analysis, attention to detail, editing and proofreading.
• Data Entry
• Explained products and benefits
• Maintained up-to-date knowledge of customer accounts
• Scheduled reservations for customers
• Created customer appointments
• Provided assistance to clients
• Answered phone and assisted clients with changes
• Operated the live chat
• Wrote call center scripts
• Created customer appointments
• Supported Eviction Prevention Program, managing high-volume calls and emails.
• Scheduled appointments, tracked customer interactions, and resolved service issues.
• Served as team lead and contributed to script writing and training. Customer Service Representative
Brands Mart USA-Hollywood, FL
September 2019 to March 2020
• Corporate office Customer Service Rep. Call taker/call maker, set up service appointments for customers.
• Reschedule/cancel services for customers.
• Navigate several different system on the computer to locate customers information for service.
• Teamwork and delegation. Billing and record-keeping. Business knowledge. Inventory and supply management. Proficiency with photocopies and scanners.
• Managed billing inquiries, appointment scheduling, and customer service operations.
• Resolved customer disputes and coordinated between departments for service delivery. Customer Service Representative
Speedway LLC-Davie, FL
January 2019 to September 2019
• Operated POS system, managed shift duties, supervised night staff, and handled inventory.
• Delivered excellent customer service in a fast-paced environment. Education
High School Diploma
Pennington National High School
January 2010 to December 2010
Skills
• Phone call management
• Call Center Operations
• HubSpot
• Cash handling
• Grammar Experience
• Phone reception
• Team management
• Leadership
• Sales (10+ years)
• Front desk
• Cold calling
• Excellent Written and Verbal Communication
• Customer support
• Windows
• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Teaching
• Time management
• QuickBooks
• Communication skills (10+ years)
• Conflict management
• Word processing
• Data collection
• Dispatching
• Typing
• Computer skills
• Customer relationship management
• VPN
• Database management
• Customer Service (Phone, Email, Live Chat)
• Team development
• E-commerce
• Supply chain management
• Administrative Support & Scheduling
• Remote work experience
• Phone communication
• Data Entry & Records Management
• Patient monitoring
• Data management
• Order fulfillment
• Analysis skills
• Problem Solving & Conflict Resolution
• Phone etiquette
• Customer service (10+ years)
• Filing
• Inside sales
• Microsoft Excel (8 years)
• Software troubleshooting
• Office management
• Working with people with disabilities
• Childcare
• Desktop support
• Outbound calling
• CRM & Database Systems
• CRM software
• Microsoft Office (8 years)
• Travel planning
• Google Suite
• Google Docs
• Order processing
• English (10+ years)
• Debits & credits
• Data entry
• Organizational skills (5 years)
• Care plans
• Medical terminology
• Phone inquiries
• Multi-line phone systems
• Writing skills
• Office experience
Certifications and Licenses
Non-CDL Class C
Driver's License
CDL B
Contact this candidate