Customer Service Satisfaction

*** ******** *****, ***** ********, USA, ***** •

**********@*****.*** • 678-***-****

GABRIELLA TILLETT

PROFESSIONAL SUMMARY

Dedicated professional with 4 years of experience in customer service and operational efficiency across various industries. Demonstrates strong team leadership, time management, and the ability to foster a positive work environment, enhancing team cohesion and service quality. Committed to leveraging skills in customer service and operational efficiency to drive success and improve customer satisfaction.

EMPLOYMENT HISTORY

PACKAGE HANDLER 2025 - Present

fedex 3120 Anvil Block Rd, Ellenwood

BAKERY CLERK Dec 2023 - Jul 2024

publix supermarkets Building 100 4650 Hugh Howell Rd, Tucker HOSTESS/ HOST Feb 2022 - Sep 2022

Tacos and Tequilas 650 Ponce De Leon Ave NE, Atlanta RETAIL SALES ASSOCIATE Jan 2021 - Jul 2021

Dicks sporting goods Tucker ga

SKILLS

Team Leadership, Customer Service, Time Management, Operational Efficiency, Executed efficient package sorting processes, enhancing delivery speed and contributing to overall customer satisfaction. Worked closely with team members to optimize loading procedures, significantly reducing turnaround times for deliveries. Fostered a positive work environment by assisting new team members, enhancing team cohesion and operational efficiency. Managed daily inventory checks and restocked shelves, ensuring product availability and contributing to noticeable sales increases.

Collaborated with team members to maintain a clean and organized bakery area, improving operational efficiency and reducing waste.

Monitored sales trends and customer preferences, enabling tailored product offerings that led to marked gains in customer satisfaction.

Fostered a team-oriented environment by training new staff on bakery operations, enhancing team efficiency and service quality.

Analyzed customer feedback to refine product selection, leading to tailored offerings and increased customer loyalty. Welcomed guests with a friendly demeanor, creating a warm atmosphere that encouraged repeat visits and positive reviews. Managed seating arrangements to optimize table turnover, contributing to substantial improvements in customer flow during peak hours.

Coordinated with kitchen and serving staff to ensure timely service, enhancing overall dining experience and reducing wait times.

Maintained accurate reservation logs and updated seating charts, ensuring effective communication and operational efficiency.

Cultivated a welcoming environment by engaging with guests, fostering loyalty and driving repeat business through exceptional service.

Streamlined reservation processes to enhance table turnover rates, achieving noticeable results in customer satisfaction during busy periods.

Provided exceptional customer service, fostering a welcoming environment that enhanced shopper satisfaction and loyalty. Achieved sales targets by actively engaging customers, leading to noticeable increases in store revenue. Worked closely with team members to optimize inventory management, significantly reducing stock discrepancies. Monitored sales trends and customer preferences to recommend product placements, resulting in improved merchandising effectiveness.

Cultivated strong customer relationships through attentive service, resulting in heightened shopper loyalty and repeat business.

EDUCATION

ELIZABETH ANDREW’S HIGH SCHOOL Jul 2022 - Aug 2023 Tucker high school Stone Mountain ga

While Graduated high school with a 4.0 GPA, demonstrating a strong commitment to academic excellence while actively participating in a variety of extracurricular activities. Balanced rigorous coursework with leadership roles and involvement in volunteer work, highlighting strong time management, teamwork, and organizational skills. Proven ability to maintain high performance across multiple responsibilities in both academic and extracurricular settings.

Contact this candidate