Front Desk Senior Living

EMPLOYMENT HISTORY

Residential Treatment Staff

Disc Village, Tallahassee, FL — Jan 2025 - Jul 2025

• Provide daily supervision and emotional support to individuals recovering from substance use disorders in a structured residential facility

• Administer prescribed medications safely and document usage per protocol

• Transport clients to therapy appointments, job interviews, and recovery-related outings

• Lead therapeutic group sessions focused on relapse prevention, self-awareness, and emotional regulation

• Collaborate with clinicians to implement individualized treatment and behavior intervention plans

• Promote a safe, respectful, and recovery-focused living environment Front Desk Associate

Cherry Laurel Senior Living, Tallahassee, FL — May 2024 - Jan 2025

• Welcomed residents, visitors, and vendors in a senior living community with professionalism and care

• Provided daily emotional support and companionship to elderly residents, serving as a consistent and trusted presence

• Handled high-volume phone calls, scheduled facility tours, and coordinated interviews for new hires

• Managed package deliveries, guest logs, and front desk operations with strong attention to detail

• Acted as a calming and reassuring figure for residents navigating grief, loneliness, or personal concerns After-School Aide

Conley Elementary School, Tallahassee, FL — Jan 2024 - May 2024

• Provided after-school care for students in a culturally diverse elementary setting

• Assisted students with homework, reading, and classroom assignments, especially those on the autism spectrum

• De-escalated conflicts and supported children with behavioral challenges through emotional regulation strategies

• Created a safe space for students to express themselves, serving as a mentor and trusted listener

• Promoted inclusion, empathy, and cultural awareness among students from various backgrounds

• Communicated regularly with teachers and staff about student needs and progress Sales Associate

Sally Beauty, Arlington, VA — Mar 2021 - Apr 2023

• Delivered personalized customer service and beauty consultations to a diverse client base

• Operated the point-of-sale system, processed transactions, and resolved customer issues efficiently

• Maintained visual merchandising, organized inventory, and restocked supplies

• Trained new employees on store procedures, product knowledge, and customer interaction best practices Houston, US • 910-***-**** • ******.******@*****.*** Shania Kellum

Psychology graduate with over 4 years of experience in clinical and educational settings, known for fostering inclusive and empathetic environments. Demonstrates expertise in conflict resolution and culturally competent communication, while providing mentorship and behavioral support. Committed to enhancing mental health awareness and supporting individuals through crisis intervention.

• Consistently met and exceeded sales targets through strong product recommendations EDUCATION

B.S. in Psychology

Florida Agricultural and Mechanical University, Tallahassee, Florida — Aug 2022 - Dec 2024

- Graduated Cum Laude

- 6x Dean’s List, 1x President’s List

Winston-Salem State University, Winston-Salem, North Carolina — Aug 2020 - May 2022

- 4x Dean’s List

SKILLS

Clinical experience Child behavioral support

Conflict resolution Crisis intervention

Organization Time management

Culturally competent communication Mentorship

Team collaboration Microsoft Office proficiency

Microsoft Certified Student supervision

Crisis management Active listening

Promoting a safe, inclusive, and positive learning environment

Encouraging social-emotional development in students Supporting diverse learners with individualized

attention

Group facilitation and psychoeducation

Client progress tracking and documentation Trauma-informed care and support Client progress tracking and documentation Professional boundaries and ethical practice Documentation skills Therapeutic techniques

Client advocacy Crisis response

Behavior management Emotional support

Behavioral intervention Relapse prevention

Patient transport Group dynamics

Homework help Cultural sensitivity

Student engagement

CERTIFICATIONS

BLS

Trauma Informed Care

Cultural Competency

First Aid

Bloodborne Pathogens

Crisis Intervention

Hippa privacy and security

Therapeutic Boundaries

Professional Boundaries & Ethics

Vehicle Safety

Medication Administration

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