Customer Service Food
Resume:
BRITTANY BIRCHFIELD
**** ***** *****, *** ****, TX 77539-2356 · 832-***-****
*************@*****.***
With a degree in dietetics nutrition, and experience in food service and Public Health I am looking to gain experience in food preparation and services. I have extensive training in food safety and customer service. I am knowledgeable and competent in State food regulations and codes as well as City codes within the areas I have worked.
EXPERIENCE
OCTOBER 2022-PRESENT
SANITARIAN II
As a Sanitarian II I completed the training course Environmental Health training in Emergency Response. I received a 4.0 exceeds expectations on my annual review. Typically completed more inspections than required for the monthly quota.
JUNE 2021 TO OCTOBER 2022
SANITARIAN I, CITY OF HOUSTON
Began employment with the City of Houston assigned to Area 402 following training. During training, I completed the following: FDA courses and passed all required exams. Following release from training, I passed all QC inspections, exceeded all monthly inspection production numbers; changed my schedule to accommodate the opening hours of businesses in my area; was receptive to and implemented all constructive recommendations made by my supervisor (Misty, Jerry, and Remonda); and Studied Specialized Processes to assure business compliance. Chose to work during the months of November and December to supplement personnel shortages. Some of that included working overtime. During that time, I completed approximately 181 inspections including some that were past-due.
OCTOBER 2017– APRIL 2021
SANITARIAN I, GALVESTON COUNTY HEALTH DISTRICT
Maintained the largest inspection territory in Galveston County comprised of 340+ permitted establishments. Those inspections included: Change of Ownership; Restaurant and pool construction; Routine inspections and Foodborne Illness; and Pre-Opening/Opening. Met all requirements and deadlines for inspections and reports. Obtained Registered Sanitarian License # 4999. Collaborated with the Assistant Manager on the development of a training manual for the department along with becoming the Head Trainer of new employees for routine food establishment inspections. Maintained effective and professional communications with establishment owners and managers to ensure understanding of the regulations to achieve cooperative compliance.
2015 – TO 2017
SUPERVISOR/MANAGER, PAPPAS RESTAURANTS, INC.
Managed servers, bartenders, hosts, and bussers during my shifts. Areas of responsibility included maintaining the server schedule and training. Personal growth and management training included (Kitchen, busser, server, and host training) Overall responsibility in reduction of customer complaints and ensuring top quality service and customer satisfaction.
EDUCATION
MAY 2017
BACHELOR OF SCIENCE - DIETETICS, texas southern university
Recipient of a partial scholarship award from within the Dietetics school. Received an award from the program director for my resilience.
KNOWLEDGE, SKILLS AND ABILITIES
Technical report writing
Licensed Sanitarian.
Experienced with Envision Connect software.
Knowledge of use of MS Office.
Texas Food Regulations
City of Houston Food Ordinances
Receptive to learning new skills.
Experienced in customer service.
Completed designated representative course through Texas A&M University.
Experienced with the DHD program.
FDA FOOD CODE
REFERENCES
Jerry Bradshaw Previous Supervisor
City of Houston
Jenifer Peebler, Colleague
Galveston County
More references available upon request
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