Customer Service Experience
Resume:
Charlotte Samuels
Terrell, TX *****
***********************@*****.***
PROFESSIONAL SUMMARY
Dedicated and customer-focused professional with extensive experience in customer service, retail, and leadership roles. Skilled in building rapport with clients, resolving issues efficiently, and ensuring a positive customer experience. Proven ability to work under pressure, manage multiple priorities, and lead teams toward achieving service excellence.
CORE SKILLS
• Customer Service Excellence
• Communication & Interpersonal Skills
• Cash Handling & POS Operation
• Problem Solving & Conflict Resolution
• Team Leadership & Training
• Organizational & Time Management
• Microsoft Office Suite (Word, Excel, Outlook)
• Shipping & Receiving Operations
• Detail-Oriented & Reliable
WORK HISTORY
Shift Leader – Popeyes Chicken, Seattle, WA
Dec 2020 – Aug 2022
• Delivered exceptional customer service, greeting guests with professionalism and resolving issues promptly.
• Managed daily operations, ensuring quality, accuracy, and timeliness of food service.
• Trained and developed team members to improve efficiency and service delivery.
• Ensured compliance with safety, cash handling, and food preparation procedures. Shipping & Receiving Clerk – Remedy Staffing Agency, Kent, WA Jul 2017 – Aug 2020
• Assisted customers with order inquiries and provided timely updates on shipments.
• Coordinated incoming and outgoing deliveries with accuracy and attention to detail.
• Maintained organized workstations to support smooth warehouse operations. Seasonal Stocker/Shipping Associate – Toys ‘R’ Us, Tukwila, WA 2016 – 2018 (Seasonal Roles)
• Provided prompt assistance to customers both in-store and through online order fulfillment.
• Managed inventory restocking and ensured accurate order packing and shipping. Fulfillment Associate – Amazon, Kent, WA
Apr 2016 – Jul 2016
• Processed and prepared customer orders while ensuring accuracy and quality.
• Provided efficient and organized support in a fast-paced fulfillment environment. Stockroom Associate – Marshalls & Ross Dress For Less, Renton, WA 2015 – 2016
• Assisted customers in locating merchandise and resolving product-related questions.
• Maintained stock accuracy and ensured visually appealing sales floor displays. Telephone Interviewer – G.M.A. Research Corp, Bellevue, WA Dec 2010 – Apr 2011
• Conducted professional telephone surveys, providing clear explanations and ensuring accurate data entry.
• Handled customer inquiries with patience and professionalism. EDUCATION
G.E.D. – Renton Technical College, Renton, WA, Jan 2011 CERTIFICATIONS
• Food Handlers Card (Valid until Jun 2024)
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