Customer Service Food
Resume:
Vera Logan
Bennington, VT *****
*************@*****.***
Professional Summary
Skilled restaurant manager with 9 years of experience in the food service industry, specializing in operations management and team leadership. Proven track record in enhancing customer satisfaction and optimizing efficiency through the implementation of standard operating procedures. Successfully led teams, managed vendor relationships, and maintained high food safety standards, contributing to a positive dining experience and operational excellence. Authorized to work in the US for any employer
Work Experience
Waitress
Chili's-Bennington, VT
May 2019 to January 2020
1. Servepro
2. Customer service
3. Food quality
4. Sanitation
5. Lifting 15lbs+
6. Fast pace
Manager
Taste of Mediterranean-Nashua, NH
April 2016 to January 2017
• Oversaw all aspects of restaurant operations, including staff management, customer service, and financial performance
• Led a team of XX employees, providing training, coaching, and performance evaluations to ensure high-quality service delivery
• Implemented efficient scheduling practices that optimized labor costs while ensuring optimal staffing levels during peak hours
• Created and implemented standard operating procedures (SOPs) for various departments to improve efficiency and consistency across the restaurant
• Conducted regular inspections of the facility to ensure compliance with health and safety regulations
• Managed vendor contracts and maintained positive working relationships with key partners
• Implemented employee incentive programs to boost morale, productivity, and retention rates within the team
• Monitored food quality standards closely through regular taste testing sessions with kitchen staff
• Maintained accurate records of inventory levels, ordering supplies as necessary while minimizing waste
• Ensured compliance with local health codes by implementing rigorous sanitation protocols throughout the restaurant
• Maintained high standards of cleanliness throughout the restaurant by conducting regular inspections and training sessions for staff members
• Cultivated a positive work environment that promoted teamwork, open communication, and professional growth opportunities
Home Health Aide
Home health and hospice-Nashua, NH
July 2015 to April 2016
• Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being
• Assisted with daily activities such as bathing, dressing, grooming, and medication administration
• Maintained a clean and safe environment for patients by regularly sanitizing equipment and living areas
• Supported patients with mobility issues by assisting with transfers, ambulation, and exercises as prescribed by healthcare professionals
• Documented patient observations accurately in medical records, including changes in condition or behavior
• Collaborated with interdisciplinary teams to develop individualized care plans based on patient needs and goals
• Provided emotional support to patients and their families during challenging times
• Assisted in meal planning, preparation, feeding assistance, dietary restrictions adherence, and monitoring fluid intake of patients as required by their health conditions
• Performed light housekeeping duties such as laundry, dishwashing, tidying up patient's living space for a comfortable environment
• Ensured infection control protocols were followed at all times when providing care
• Implemented fall prevention strategies through regular safety assessments of the home environment
• Provided companionship through engaging conversations or recreational activities tailored towards each patient's interests
• Demonstrated empathy while supporting individuals coping with chronic illnesses or end-of-life situations
• Assisted patients with range of motion exercises to maintain or improve their physical mobility
• Supported patients in maintaining personal hygiene, including oral care, grooming, and toileting assistance
• Provided transportation for patients to medical appointments, therapy sessions, or social outings as needed
• Demonstrated sensitivity and respect for cultural differences when providing care to diverse patient populations
• Attended training sessions regularly to stay updated on best practices in home healthcare
• Responded promptly to emergency situations by following established protocols and seeking appropriate assistance
• Assisted patients with cognitive impairments through memory stimulation exercises and engagement in mentally stimulating activities
• Managed time effectively while prioritizing tasks based on patient needs and urgency
• Advocated for patients' rights and communicated any concerns regarding their well-being to the healthcare team
• Maintained strict confidentiality regarding all aspects of patient information according to HIPAA regulations
Direct support
Easter Seals-Nashua, NH
March 2012 to September 2013
• Provided compassionate care and support to individuals with disabilities, ensuring their safety, well- being, and comfort
• Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
• Promoted independence by encouraging clients to participate in decision-making processes and perform tasks within their capabilities
• Demonstrated strong communication skills by effectively communicating with clients, families, medical staff, and other caregivers
• Maintained a clean and organized living environment for clients by performing light housekeeping duties such as laundry, dishes, and tidying up
• Fostered a positive atmosphere by engaging in meaningful conversations with clients while respecting their privacy and boundaries
• Closely monitored behavior patterns of clients to identify potential triggers or changes in mental health status
• Safely transported clients to appointments, outings, or recreational activities using appropriate transportation methods
• Supported individuals during community integration activities such as grocery shopping or attending social events
• Demonstrated empathy towards individuals experiencing emotional distress or challenging behaviors
• Aided in implementing behavior management strategies outlined in individualized treatment plans
• Liaised between family members/caregivers regarding updates on the individual's progress or concerns about their well-being
• Served as an advocate for individuals' rights by promoting self-advocacy and ensuring their voices are heard
• Assisted with mobility devices such as wheelchairs, walkers, or canes to ensure safe movement within the home or community
• Provided emotional support and companionship to individuals by engaging in recreational activities such as reading, playing games, or going for walks
• Attended training sessions and workshops to enhance knowledge of best practices in caregiving techniques
• Responded promptly to emergencies or crisis situations by following established protocols and seeking appropriate assistance
• Demonstrated cultural sensitivity when working with clients from diverse backgrounds
• Maintained confidentiality of client information while adhering to HIPAA regulations
• Aided individuals in developing daily living skills such as meal planning, budgeting, and time management
• Informed families about any significant changes observed in clients' physical health condition or mental well-being
Shirt Presser
Dave's quality dry cleaners-Nashua, NH
September 2009 to June 2011
• Operated and maintained press machines to ensure efficient production of high-quality products
• Monitored machine performance, making adjustments as needed to maintain optimal output and minimize downtime
• Collaborated with team members to troubleshoot problems and implement solutions in a timely manner
• Followed safety protocols at all times to ensure a safe working environment for oneself and others
• Assisted in training new employees on machine operation procedures and safety guidelines
• Implemented process improvements that resulted in increased productivity or reduced waste
• Coordinated with supervisors or managers regarding production schedules and priorities
• Ensured compliance with company policies and procedures related to machine operation and product quality standards
• Optimized machine efficiency by conducting regular inspections of components such as belts, gears, bearings etc
• Participated in continuous improvement initiatives aimed at enhancing overall operational efficiency
• Maintained cleanliness of work area by organizing tools/materials after each shift
• Demonstrated ability to operate multiple types of presses including hydraulic presses etc
• Adhered strictly to safety regulations while handling hazardous materials like chemicals/solvents
• Trained new press machine operators on safe operation procedures and best practices
• Maintained a clean and organized work area, ensuring efficient workflow and minimizing safety hazards
• Followed standard operating procedures (SOPs) to ensure consistent product quality
• Ensured compliance with all safety regulations and protocols while operating machinery Manager
Birdbath cleaners-Milford, NH
January 2001 to October 2008
• Led a team of 3 employees, providing guidance and support to ensure efficient operations
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Conducted performance evaluations for team members, identifying areas for improvement and implementing training programs
• Maintained high standards of quality control to ensure customer satisfaction
• Created and maintained budgets, monitoring expenses to meet financial targets
• Oversaw the hiring process, conducting interviews and making hiring decisions based on qualifications and fit with company culture
• Provided ongoing coaching and mentoring to team members, supporting their professional development
• Resolved customer complaints or issues promptly while maintaining a positive brand image Education
College in General health
Nashua Community College-Nashua, NH
March 2010 to November 2011
High school diploma in General studies
Campbell High School-Litchfield, NH
August 2003 to May 2007
Skills
• Food safety
• Food industry
• Food service
• Serving
• POS
• Restaurant experience
• Customer service
• Food handling
• Bartending
Certifications and Licenses
AED Certification
First Aid Certification
ServSafe
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