Customer Service High-Volume
Resume:
Danielle Sottile - Resume
Danielle Sottile
909-***-**** *********.**@*****.***
Fontana, CA
Professional Summary
Experienced customer service professional with a strong background in high-volume, fast-paced environments. Over 15 years of management and team leadership experience with proven ability to independently resolve client issues, communicate effectively, and ensure high satisfaction. Adept in multitasking, documentation, and navigating diverse client needs with professionalism and empathy. Core Competencies
High-volume Call Management
Customer Satisfaction & Retention
Microsoft Office Suite (Excel, Word, Outlook, PowerPoint, Office 365) Independent Decision-Making
Team Leadership & Accountability
Verbal & Written Communication
Multitasking & Prioritization
Adaptability in Fast-Paced Settings
Professional Experience
Bakery Manager
Vons, Upland, CA October 2010 Present
Manage team operations, scheduling, ordering, inventory, and customer service in a high-volume environment.
Lead staff in meeting performance goals and adapting to changing customer needs. Make independent decisions while ensuring compliance with company standards and customer satisfaction goals.
Resolve customer concerns with professionalism and accountability. Page 1
Danielle Sottile - Resume
Coordinate and communicate effectively with all departments. Bakery Clerk / Cake Decorator
Albertsons 1998 2008
Delivered exceptional customer service in a busy retail environment. Supported team operations and managed tasks under pressure. Decorated cakes and maintained high quality standards in product presentation. Managed product orders and ensured accurate inventory control. Education
High School Diploma
Fontana, CA
Additional Skills & Attributes
Strong client focus and professional demeanor
Willingness to take calculated risks and accept accountability Experience working with diverse teams and personalities Team player with a proactive, action-oriented approach Page 2
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