Customer Service Data Entry

Aishwarya Lucknauth

Personal details

Aishwarya Lucknauth

****************@*****.***

57026963

Royal Road, 16th mille,Forest

Side

Skills

MS Office

Fast Learner

Team player

Effective communications

Problem solving

Willingness to learn

Adaptability

Task Prioritization

Critical Thinking

Languages

English

French

Profile

I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and has a willingness to learn and develop new skills. I am a reliable and dependable person and often seek new responsibilities within a wide range of employment areas. Education

Foundation Course 2022 - 2023

Open University of Mauritius

Higher School Certificate 2019

Hindu Girls' College, Curepipe

School Certificate 2017

Hindu Girls' College, Curepipe

Employment

Accounts Assistant Sep 2024 - Present

C-Care Wellkin & Dentcare

• Bank Reconciliation

• Payables

• Accruals and Prepayment

• Cash Counting

• Filing and Scanning

• Provide assistance to the accountant in account closure procedures

• Petty Cash Reconciliation

• Debtors

Assistant Cost Controller Apr 2024 - Present

Wellkin and Dentcare

Support everyday responsibilities of the Cost and Stock Controller by:

•Overseeing the management creation and assessment of all CAPEX to ensure effective financial oversight

• Obtanining approval and readjusting budgets as necessary to maintain financial accuracy.

•Engaging in analysis of various aspects including packages, profit and loss, Internal Rate of Returns, handling capitalization of assets using Sage Evolutions to streamline asset management.

• Creating Tracker to enhance the monitoring process for Project and Fixed Assets Operations.

Claim Assessor Nov 2023 - Apr 2024

ChargeCare International Company Ltd, Ebene

Evaluate and enforce claim benefits and limitations.

• Qualify claims and bills for payment

• Perform data entry of bills based on SOPs.

• Direct bills to the appropriate internal financial process.

• Deliver Customer Service.

• Analysing of claim made by policyholder to establish whether it satisfies policy conditions, request information, follow ups when needed.

• Handle calls and emails in relations to claims.

Insurance Operations Associate Jun 2023 - Oct 2023 Accenture Mauritius, Ebene

•Provide analysis and reporting to maintain general ledger functions

•Administer general claims and underwriting processing

•Support customer service delivery and resolve queries

•Maintain working relationship with departments for processing claims Processing Officer Jun 2021 - Jun 2023

Mauritius Union Assurance, Port Louis

•Perform data entry for new and exisiting clients

•Verify and process KYC

•Attending queries of salesperson

•Liase with banks for new business

•Scanning of new business documents

•Processing of Bancassurance applications

•Dispatch of policy documents to salespersons and bank.

•Identified and recommended changes to existing processes and procedures to improve client satisfaction.

•Reviewed exception report to make corrections.

Trainee - Bancassurance and Partnership Nov 2020 - May 2021 Mauritius Union Assurance, Port Louis

• Liase with financial institutions regarding:

• Verification of clients' documents due to KYC.

• Perform data entry on system i.e create life insurance policies.

• Liase with the Finance department for payment allocation.

• Liase with the Underwriting department for policy finalisation.

• Dispatch of policy documents as per clients' instruction. Sales Executive Feb 2020 - Oct 2020

Soft Spot, Phoenix

• Customer oriented - deliver good customer service.

• Recording of inventory weekly.

• Planning of shift for each staff.

• Arrangement of transport for each staff.

• Achieving monthly target sales.

Courses

Customer Service 2020

Contact this candidate