Customer Service Dedicated Team

Mai Nhia Thao

559-***-****, ***.****@****.***

PROFILE Dynamic individual with over 11 years of experience in operational and financial support, driving efficiency and excellence in fast-paced environments. Proven ability to adapt quickly and effectively manage multiple tasks, ensuring seamless operations across various roles. Skilled in communication, customer service, and teamwork, fostering positive relationships with clients and colleagues alike. A tech-savvy individual, Proficient in Microsoft Office and skilled in managing time effectively to ensure seamless operations across various roles. Bilingual in Hmong and English, enhancing the capacity to engage with diverse audiences and contributing to a welcoming atmosphere. A dedicated team player committed to achieving excellence in every task undertaken. SKILLS Ability to Multitask

Ability to Work Under Pressure

Adaptability

Computer Skills

Customer Service

Dedicated team player

Fast Learner

Microsoft Office

EMPLOYMENT HISTORY

Apr 2023 — Jun 2025 Shift Lead, Spicymayo Hibachi, LLC Fresno Demonstrated versatility by stepping in wherever needed to ensure smooth operations. Took initiative to fill in gaps across multiple areas, including:

• Taking customer orders and providing excellent service

• Handling cash and operating the POS system efficiently

• Assisting with back-of-house tasks such as prepping ingredients, packing orders, preparing and serving drinks, and dishwashing

• Prioritized tasks and managed time effectively to maintain workflow and meet customer demands Feb 2018 — Sep 2023 Accounts Payable, Fresno Pipe & Supply, Inc. Fresno Adapted quickly to various roles to ensure smooth and timely operations in the accounting department. Managed multiple tasks with attention to detail, including:

• Maintained accurate records of transactions and updated accounts, ensuring timely processing of invoices and payments

• Assisted in reconciling accounts and identifying discrepancies

• Supported back-office tasks such as filing, documentation, and data entry

• Prioritized tasks and met deadlines, even under pressure, to ensure efficient workflow Apr 2014 — Feb 2018 Accounts Receivables / Receptionist, Fresno Pipe & Supply, Inc. Fresno Ensuring the smooth handling of financial operations and supporting accounts receivables tasks and stepped into multiple roles to support the front desk and maintain smooth operations, ensuring a positive and efficient experience for both customers and staff. Key responsibilities included:

• Communicated with customers regarding overdue balances and payment terms

• Supported reconciliation of accounts and resolved any discrepancies

• Maintained organized records and tracked outstanding payments

• Prioritized tasks to ensure timely collections and reporting, even in high-pressure situations

• Greeted and assisted customers promptly and professionally, maintaining a welcoming atmosphere

• Managed incoming calls, took messages, and directed inquiries to the appropriate departments

• Processed payments and provided accurate receipts for transactions

• Maintained organization of office supplies, managed incoming mail, and handled filing duties EDUCATION

Dec 2023 Associates Degree, Fresno City College Fresno

• Biology

• Human Biology

• Pre-Allied Health

Jun 2010 High School Diploma, Central East High School Fresno

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