Amministrative Assistant
Resume:
Jona Vinson
Harlingen, TX *****
***********@*****.***
Professional Summary
Detail-oriented professional with strong problem-solving and communication skills, seeking to leverage my experience in customer service, data entry, and/or medical records. Proven ability to handle high volumes of work accurately and efficiently. Knowledge of HIPAA guidelines and regulations. Work Experience
Transportation Assistant
Texas Valley Coastal Bend Health Care System-Harlingen, TX February 2018 to February 2019
• Processed travel reimbursement requests for five VA clinics.
• Provided exceptional customer service while working the front desk.
• Answered phones using proper etiquette.
• Researched/provided solutions for customer issues.
• Maintained paper files per date of appointment.
• Worked overtime to successfully clear extensive backlog.
• Trained 3 new clerks on job duties.
• Learned scheduling/processing of special mode transportation.
• Communicated with ambulance companies to insure customers get to appointments on time.
• Maintained Excel file to document information.
• Completed payment of invoices to ambulance providers in a timely manner. Travel Clerk
Texas Valley Coastal Bend Health Care System-Ravens Group Contract-Harlingen, TX January 2017 to December 2017
• Processed high volumes of travel reimbursement requests accurately and efficiently
• Provided exceptional customer service while managing front desk operations
• Handled phone communications with proper etiquette
• Researched and provided solutions to various issues Billing Specialist
Merida Home Health-Harlingen, TX
February 2014 to October 2014
• Processed Home Healthcare claims electronically, demonstrating proficiency in data entry
• Managed claim denial log on a daily basis
• Researched reasons for denial and resubmitted additional information to insurance companies
• Resolved billing denials, showcasing strong problem-solving skills Billing Specialist
Back to Action Physical Therapy-Harlingen, TX
June 2010 to November 2012
• Handled physical therapy paper claims processing for 5 clinics
• Resolved billing denials with various insurance companies, demonstrating strong problem-solving skills
• Posted payments to patient accounts, ensuring accuracy
• Monitored and completed multiple tasks in a timely manner Education
Associate of Applied Science in Health Information Management TSTC-Harlingen, TX
May 2008 to April 2010
Associate of Applied Science in Secretarial Science Wayland Baptist University-Plainview, TX
January 1980 to August 1984
Associate in Science AAS
Skills
• Customer service
• Insurance Verification
• Medical Records
• EMR systems
• Administrative experience
• Medical Terminology
• Office Management
• HIPAA
• Phone etiquette
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