Operations Coordinator Management

DAN MILES Edmonton, AB 780-***-**** ************@*****.***

Operations Manager Connect: linkedin.com/in/miles-dan-4b01147a

20+ years of diverse and consistently successful management experience in ultra-competitive service sectors

Achieved excellent results in every role, consistently building strong teams and driving sales/profit to new heights

Proven success in all aspects of operations management, inventory management, and sales management

Adept at planning, forecasting, P&L control, budgeting, scheduling, payroll control, and labour efficiency

Expertise in inventory control, loss prevention, process improvement, productivity, and project management

Extensive experience in HR, staffing, training, leadership development, employee engagement, and retention

Proficient with Microsoft Office, ADP, and other business, inventory, and workforce management systems

DEPARTMENT MANAGER – The Home Depot 2020 – 2025

Managed every facet of operations in several departments in a 70,000 square foot location in SE Edmonton (including the customer service desk), while also supporting the rest of the leadership team in other areas of the building.

Provided key contributions that drove this location to 1st in the district (12 locations) for profit performance

Maximized efficiency, productivity, and profitability in every department

Helped lead the building to 1st in all of Canada (182 locations) for YOY profit growth – improved 35% in 2021

Surpassed annual profit budgets by 9-28% and sales targets by 5-35%

Frequently outperformed higher-traffic locations – helped increase the total annual sales volume to $25M+

Earned increased profit-sharing bonuses for all employees due to exceptional results

Drove the overall customer service scorecard from 87% to 96% – improved from 5th to 2nd in the district

Rebuilt a struggling ecommerce operation – raised the fulfillment rate from 78% to 96% (top 2 in the district)

Helped reduce inventory shrink from 1.25% to 0.88% with strict loss prevention controls

Maintained a strong culture with a high level of communication – averaged 94-97% employee satisfaction

Partnered with other leaders on the recruiting/hiring of approximately 35 team members

Trained 100+ permanent and seasonal employees on all aspects of operations, sales, and customer service

Developed and promoted 6 top performers to department manager roles

Selected as co-leader of the Safety Committee – conducted audits and maintained strong safety standards

GENERAL MANAGER – Goodwill Industries of Alberta 2018 – 2019

Recruited on a 1-year contract to manage an 8,000 square foot thrift store. Directly accountable for every business area including planning, people, product, process, presentation, payroll, etc. Led a team of 100+.

Took over an underperforming operation and turned it quickly around – improved every area of the business

Retrained the team and established very high standards across all job functions

Overhauled a complex inventory process that relied on donated merchandise – improved productivity by 20%

Developed a promotional pricing strategy that helped increase daily foot traffic by almost 10%

Increased sales 13% over LY with a 14% improvement in customer engagement

Recruited and hired approximately 30 team members; promoted 1 new assistant manager and 3 supervisors

Created a comprehensive scheduling & labour control spreadsheet that rolled out to all locations

Hand-picked by the district manager to support a new location with staffing, training, and the overall setup

OPERATIONS MANAGER – The TJX Companies, Inc. 2016 – 2018

Managed operations in 2 locations and divisions for this leading off-price retailer. Oversaw inventory processing, cash office, staffing, scheduling, payroll/labour, health & safety, budgets, reporting, and much more. Led a team of 100.

Proved instrumental in driving sales and profitability to new heights in both locations

Grew sales in a Winners building from $10.5M to $11M – surpassed the annual sales budget by 5%

Selected to open a new Marshalls in a difficult location 20 km outside Edmonton (commuting issues for staff)

Partnered with senior field leaders and corporate partners on every phase of the setup and opening

Hired and trained a highly motivated team of 80 and opened the doors in 40 days

Delivered $5M in first-year sales – improved to $8M in year 2 despite ongoing staffing/transportation issues

Implemented strict loss prevention systems and inventory controls in each building

Reduced shrink at Marshalls from 1.4% to 1.1% and Winners from 1.2% to 0.67% (biggest reduction in AB)

Consistently earned top-tier scores (90-95%) on senior leadership visits to both locations

Awarded “Store of the Quarter” in 2017; runner-up for the “Store of the Year” award (both Canada-wide)

Tied for 1st in the district (14 locations) for employee satisfaction 2 years in a row

Identified, developed, and promoted 5 high-potential associates to supervisor roles; mentored 3 key leaders

Developed a new onboarding tool that rolled out to all locations in the district

STORE MANAGER – Rexall Drugs 2012 – 2016

Managed several retail pharmacies including a new concept store and a newly acquired location. Consistently chosen for more complex and challenging assignments due to success in previous buildings. Built and led teams of up to 40.

Rebuilt a struggling location – improved to as high as 3rd in the district (14 locations) for sales performance

Awarded 93% on a comprehensive annual audit, exceeding all expectations

Opened a new concept location in Ottwell – oversaw the entire setup/launch and met opening projections

Converted a newly acquired store in Wainwright to the Rexall brand and business model

Promoted to the highest-volume location in the district (Downtown Edmonton) after success in Wainwright

Consistently met sales/profit expectations in each building; earned regular performance bonuses

Received frequent praise from customers in written comments to the district office

Hired and onboarded 100+ new employees over the 4 years; developed and promoted multiple managers

FRONT STORE MANAGER – Shoppers Drug Mart 2008 – 2011

Oversaw every aspect of day-to-day operations in Callingwood. Led a talented and customer-focused team of 50.

Drove the store from 11th to 3rd in the district (12 locations) on comprehensive monthly operational audits

Greatly improved compliance – increased audit scores from 70% to a consistent 85%+

Consistently exceeded sales and profit expectations – awarded regular performance bonuses

Increased sales by 25% in 3 years – improved from an average of $80K to $100K per week ($ 5 M+ per year)

Developed and promoted 3 top performers to leadership roles in the district

Previous experience as an assistant manager with RONA and Safeway.

NAIT Project Management 2025

Grant MacEwan College (1 year) – Leadership Development Program (1 year) – Toastmasters International (2 years)

Dan Miles 780-***-**** ************@*****.***

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