Customer Service Representative
Resume:
Kassandra Ortiz
Avondale, AZ *****
**********@*****.***
Professional Summary
Knowledgeable in providing friendly thorough customer service to clients . Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
DSS
Amazon DSP-Tempe, AZ
August 2023 to Present
• Provided real-time support to drivers via phone, chat, and email to resolve issues related to navigation, route optimization, delivery status, and app functionality
• Assisted with onboarding and training new drivers on policies, safety protocols, and system usage
• Troubleshot technical issues with mobile applications, GPS tools, and vehicle communication systems
• Monitored delivery performance, delays, and compliance using internal tracking systems and communicated updates to operations teams
• Collaborated with dispatch and logistics departments to ensure timely driver support and minimize service interruptions
CSR - Customer Service Representative
BrightFi-Scottsdale, AZ
March 2022 to June 2023
• Managed incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
• Interacted with customers to provide information in response to inquiries about products and services and to handle and resolve complaints
Spanish Interpreter
CyraCom-Tempe, AZ
July 2020 to January 2022
• As a bilingual interpreter I use my working languages and interpersonal skills to provide accurate meaning-for-meaning interpretation between clients and patients or customers.
• I interpret for several industries such as healthcare, finance, insurance, 911 and business. Telephone Sales Representative
Empereon Constar-Phoenix, AZ
June 2020 to January 2022
• Selling products and services using solid arguments to prospective customers.
• Performing cost-benefit analyses of existing and potential customers.
• Maintaining positive business relationships to ensure future sales.
• Answering questions about products or the company and asking questions to understand customer requirement and close sales.
Teller
Amigo Check Cashing-Phoenix, AZ
June 2018 to December 2018
Accurately and efficiently executed different types of services and transactions including accepting payments, filing documents, issuing receipts, checking account balances, verifying signatures, transferring funds, cashing checks, among other duties. In conclusion, I was responsible for receiving and paying out money and keeping records of negotiable instruments of various financial transactions. Promote and advise on the product and services.
Cashier
Walmart-Phoenix, AZ
2017 to 2018
Responsible for handling customers cash in a professional manner. Made sure my working space was neat and orderly. Assisted customers with baskets, and other shopping materials. Stock store items, and returned items. Knowledge of cash registers and scanners. Interpersonal skills dealing with a mass number of everyday customers.
Knowledge of store locations and merchandise
Sandwich Artist
Subway-Avondale, AZ
2016 to 2017
Provided high-level quality customer service and sales. Experience working with a high quantity diverse customer base. Extensive cash handling and cash balancing experience. Food handling experience. Handled customer complaints. Monitored performance of cleaning duties. Interacted with County officials during random health department checks. Education
High school diploma
Agua Fria High School
Skills
• Translation
• Outbound Sales
• Medical terminology
• Interpretation
• Customer Service (2 years)
• Cash Handling (2 years)
• Typing
• Bilingual (6 years)
• Cashiering
• Microsoft Office (1 year)
• Computer Skills (2 years)
• Telecommunication
• Spanish
• Telemarketing
• Customer support
Contact this candidate