Call Center Group Leader
Resume:
Tiffany Arnold
Philadelphia, PA *****
****************@*****.***
Professional Summary
I am an enthusiastic, self-motivated, reliable, responsible and hardworking person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment and using own initiative. I am able to work well under pressure and adhere to strict deadlines. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Group Leader
Sunrise of Philadelphia-Philadelphia, PA
March 2024 to Present
I am a group leader. I manage a group of 12 children from grades kindergarten and 1st. I assist the children with bathroom breaks, serving snacks, educational activities, story time and recreational periods. Assure safety of all children.
Supervisor
Ross Dress For Less-Philadelphia, PA
May 2022 to Present
Open and close the store. Make sure alarm is set on and off. Supervisor sales associates on shift, cash office duties including counting and building tills, count safe, cash drawer and process bank deposits. Complete truck load for stock team scanning boxes from truck. Ring sales at register as needed, hang and straighten clothes on sales floor, keep work area clean Home Health Aide (HHA)/Caregiver
Right At Home-Newtown Square, PA
February 2025 to April 2025
• Provided compassionate care and support to elderly clients, ensuring their safety, comfort, and well- being
• Assisted with daily activities such as bathing, dressing, grooming, and medication management
• Monitored vital signs and promptly reported any changes or concerns to healthcare professionals
• Maintained a clean and organized living environment for clients by performing light housekeeping duties PCA Personal Care Assistant
Fairwold Academy-Fort Washington, PA
August 2024 to April 2025
I help students with daily activities, such as bathing, dressing, eating, and moving around. In school class activities and outside recreation.
Assist students with disabilities to get their needs met while remaining in the comfort of a familiar environment
Guest Advocate
Target-Philadelphia, PA
August 2017 to February 2022
I maintain the front end of the store supervising 12-15 team members each day. It is my duty to maintain and make sure my team members on and off the cash register serve good quality customer service assisting every guest with their needs. i.e. POS, returns, exchanges, registries, order pick ups, drive up order, online ordering. Maintain a clean and tidy work area. Education
Diploma in Medical Assistant
Brightwood Career Institute-Philadelphia, PA
May 2015 to October 2016
Skills
• Phone Etiquette
• Care plans
• Inventory Control
• Merchandising
• Payroll
• Patient monitoring
• Caregiving
• School experience
• Administrative Experience
• Retail Management
• Front desk
• Patient care
• Customer service
• POS
• Computer Skills
• Cash Handling
• Typing
Certifications and Licenses
Driver's License
April 2006 to Present
RBT
March 2025 to March 2027
Child Development Assistant Permit
March 2024 to March 2027
AED
February 2025 to February 2027
CPR
July 2024 to August 2026
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