Customer Service Representative
Resume:
JANICE LAGRIMAS FLORES
Blk.** Lot ** Phs * Greengate Homes
Malagasang 2B Imus, Cavite 4103
Mobile no: 091******** / 092********
Email : ****************@*****.***
Career Objective:
Seeking a job where my skills will have valuable contribution and provide potential support to the Company’s objectives and directions. Seeking a position to utilize my skills and abilities to the Company and offer professional growth while being resourceful, innovative and flexible.
Special Skills:
Computer literate of MS-Office applications, MS Word, Excel, PowerPoint, and Outlook.
Clear and concise written and oral communication skills. Capable to handle Customer Service, Indoor and Outdoor Sales, and Data Entry Operation. Proficiency in using PC, fax machine, photocopy machine and other office equipment.
Work Experience:
Company: OPTUM GLOBAL SOLUTIONS
Address: Filinvest City, 12th, 14th-17th Floors, Vector Three Building Northgate CyberZone, Alabang, Muntinlupa, 1781
November 6, 2020 - October 2023
Position: Call Center Agent for Healthcare Account (International/inbound/outbound/voice)
● Familiarizing with and remaining up-to-date with changes in healthcare plans and tariffs.
● Canceling members' plans upon their request, or due to recurrent non-payment.
● Documenting members’ accounts such as health advises accuracy according to information.
● Providing appropriate resolutions to the customer’s concerns in a timely manner.
● Gather member’s information and determine the issue by evaluating and analyzing the issues.
● Outfitting members and medical care practitioners with insights regarding members' benefits.
● Greeting customers in a friendly, professional manner. Company: ALORICA TELESERVICES INC.
Address: Mj Plaza Pasong Tamo Extension Makati City Philippines October 2017 – October 2020
Position: Call Center Agent for Telco Account (International/inbound/outbound/voice)
● Gather customer’s information and determine the issue by evaluating and analyzing the issues.
● Identify and escalate priority issues per Client specifications.
● Stay current with system information, changes and updates.
● Providing appropriate resolutions to the customer’s concerns in a timely manner.
● Handling the customer’s information confidentially.
● Ensures that customer’s concerns/issues have been answered accordingly.
● Handling Billing Issue and basic troubleshooting/technical assistance.
● Professionally listen to and resolve customer complaints and escalate as appropriate. Company: AEGIS PEOPLE SUPPORT now Teleperformance Ayala. Address: Ayala Ave Amorsolo St. 1200 Makati City Philippines December 2, 2013 – October 1, 2014
Position: Executive Operations Travel Account (International/inbound/voice)
● Acquired expertise and practices when serving consumer queries.
● Ownership of customer requests as well as follow up to ensure resolution was provided.
● Professionally listen to and resolve customer complaints and escalate as appropriate.
● Obtain and evaluate all relevant information to handle inquiries and complaints.
● Follow up of past complaints and requests to ensure delivery or resolution.
● Accurately record details of all customer interactions in compliance with guidelines.
● Booking a hotel room for customers
Company: SARHAD TRAVEL L.L.C.
Address: Karama Station beside SANA Fashion Building Bur Dubai UAE September 22, 2010 - January 30, 2011.
Position: OFFICE STAFF / SECRETARY
● Responsible for gathering some data from files and transferring it into a database program.
● Performed assigned tasks with less supervision.
● Types letters, minutes of meetings and other correspondences as required.
● Receives records and files incoming documents, mail and other communications addressed to staff of Department/Division/Section.
● Ensures confidentiality of office files, records, documents and databases handled.
● Requests for office supplies following approved office procedures and practices.
● Handling calls and receiving information from clients.
● Processing the Visa of the customers.
● Dealing with the concerns from the clients
Company: TECHNIC EMPLOYMENT INT’L INC., Hong Kong
Address: Central station, Hong Kong September
2007 - November 2008.
Position: HOUSEKEEPER/ Domestic Helper
● Performed assigned tasks with less supervision.
● Maintain a good relationship between employer & employee.
● Maintains the sanitation of the entire house.
Company: STAFFBUILDERS ASIA deployed to NIPPON LIFE a JAPANESE Insurance Company. Address: 21st floor Tower2 RCBC Plaza, 6819 Ayala Ave., Makati City, Manila Philippines. August 24, 2006 – October 23, 2006.
Position: OFFICE STAFF / ENCODER
● Responsible for gathering some data from files and transferring it into a database program.
● Performed assigned tasks with less supervision.
● Ensures confidentiality of information handled.
● Drafts routine memos following guidelines from superior.
● Receives records and files incoming documents, mail and other communications addressed to staff of Department/Division/Section.
● Records and dispatches office documents as per approved office procedures and practices.
● Ensures confidentiality of office files, records, documents and databases handled.
● Requests for office supplies following approved office procedures and practices. Company: ACE Promotion & Marketing Corp. of the Philippines, Inc. Address: Corner Real & Sampaguita Street Tacloban City, Leyte Philippines. July 28, 2005 – January 2006.
Position: OFFICE STAFF / ENCODER
● Responsible for gathering some data from files and transferring it into a database program.
● Performed assigned tasks with less supervision.
● Ensures confidentiality of information handled.
● Drafts routine memos following guidelines from superior.
● Ensures confidentiality of office files, records, documents and databases handled. Trainings and Seminars Attended:
On the Job Training (OJT) December 22, 2003 to February 24, 2004 as INTERN at CIVIL SERVICE COMMISSION, REGIONAL OFFICE NO.8 LEYTE FIELD OFFICE Tacloban City, Leyte Philippines. Strategic Synergy & Human Resource Development February 2004 at Asian Development Foundation College P.Burgos St., Tacloban City Leyte, Philippines.
Training Course on Health Care Services on 17th day of April 2007 at 103 Capernaum Circle, Multinational Village Paranaque City, Manila Philippines. Educational Background:
Tertiary: Asian Development Foundation College
P. Burgos St., Tacloban City Leyte, Philippines.
Course: Bachelor of Science in Computer Science (BSCS) Bachelor Degree S.Y 2000 to 2004
Graduate
Secondary: Leyte National High School
Tacloban City, Leyte Philippines
S.Y 1996 to 2000.
Graduate
Personal Data:
Birth date: April 08, 1983
Birth place: Tacloban City, Leyte Philippines
Age: 40 years old
Marital Status: Married
Nationality: Filipino
Language known: English and Tagalog
References available upon request
Declaration
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Janice L. Flores
Applicant
Contact this candidate