Data Entry General Manager
Resume:
Brianna Huston
Manitou Springs, CO *****
***********@******.***
Former general manager
Great attitude and interpersonal skills
Authorized to work in the US for any employer
Work Experience
General Manager
Subway-Colorado Springs, CO
January 2023 to January 2024
• Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
• Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
• Developed and implemented strategic plans to drive business growth and increase profitability
• Led a team of XX employees, providing guidance, training, and support to ensure high levels of productivity and performance
• Established strong relationships with key stakeholders such as suppliers, vendors, and customers to enhance business partnerships
• Managed inventory levels to optimize stock availability while minimizing carrying costs
• Created employee schedules that ensured adequate staffing levels during peak hours while controlling labor costs
• Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
• Achieved sales targets consistently by implementing targeted promotions and upselling techniques
• Implemented effective marketing strategies that increased customer traffic by XX%
• Analyzed market trends and competitor activities to identify opportunities for improvement and innovation
• Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
• Ensured compliance with health and safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
• Implemented new technologies or systems that improved operational efficiency
• Increased revenue through the development of new products/services
• Instituted quality control measures ensuring consistent delivery of high-quality products/services Sales and Marketing Manager
Arnold and Clark photography-Omaha, NE
January 2017 to January 2018
• Assisted in the development and execution of marketing campaigns to promote brand awareness and drive customer engagement
• Conducted market research and competitor analysis to identify trends, opportunities, and potential target audiences
• Collaborated with cross-functional teams to coordinate promotional events, ensuring seamless execution and maximum attendance
• Assisted in the creation of marketing materials such as brochures, flyers, and presentations to support sales efforts
• Managed email marketing campaigns by creating compelling content, segmenting target audience lists, and analyzing campaign performance metrics
• Contributed ideas for new product launches based on consumer insights gathered from surveys and focus groups
• Monitored online reviews and feedback channels to identify areas for improvement and implement strategies to enhance customer satisfaction
• Participated in brainstorming sessions to generate creative ideas for advertising campaigns that align with brand guidelines
Front Studio Manager
Arnold and Clark Photography-Omaha, NE
January 2017 to January 2018
• Greeted and checked in guests, ensuring a positive first impression and providing exceptional customer service
• Managed incoming calls, directing them to the appropriate department or staff member for prompt resolution
• Maintained an organized front desk area, including managing visitor logbooks and issuing visitor badges
• Assisted with guest inquiries, resolving issues promptly and efficiently to ensure guest satisfaction
• Scheduled appointments and maintained calendars for multiple staff members, optimizing time management
• Handled cash transactions accurately and securely, reconciling daily sales reports with minimal discrepancies
• Coordinated with housekeeping staff to ensure timely room turnovers and cleanliness standards were met
• Provided administrative support by preparing documents, organizing files, and handling correspondence
• Responded to email inquiries in a professional manner within established timelines
• Collaborated with other departments such as concierge services or maintenance to address guest needs effectively
• Updated reservation systems with accurate information on room availability and rates for efficient bookings
• Trained new front desk personnel on standard operating procedures and customer service protocols Sales Representative
Axford Senior Marketing, Inc.-Grand Island, NE
January 2015 to January 2016
• Developed and maintained strong relationships with key clients, resulting in a XX% increase in repeat business
• Identified new market opportunities and successfully expanded customer base by XX%
• Conducted product demonstrations and presentations to potential clients, leading to an average closing rate of XX%
• Collaborated with cross-functional teams to develop customized solutions for clients' specific needs
• Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction
• Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision- making
• Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
Collections Specialist
Credit Management Services-Grand Island, NE
January 2014 to January 2015
• Negotiated and collected outstanding debts from delinquent customers, consistently meeting or exceeding monthly collection targets
• Conducted thorough investigations to locate and contact debtors using various skip tracing techniques
• Utilized effective communication skills to establish rapport with debtors, facilitating successful payment arrangements
• Managed a high volume of accounts, prioritizing collection efforts based on account aging and potential for recovery
• Implemented strategies to minimize bad debt write-offs by proactively identifying at-risk accounts and implementing appropriate actions
• Developed and maintained relationships with third-party agencies for outsourcing collections on difficult accounts
• Maintained accurate records of all collection activities, ensuring compliance with regulatory requirements
• Provided regular updates on collection progress to management, highlighting key metrics such as recovery rates and average days outstanding
• Assisted in the development of departmental policies and procedures related to debt collection practices
• Identified process improvement opportunities within the collections workflow, leading initiatives to enhance efficiency and effectiveness
Education
High school diploma
St Paul High School - Saint Paul, NE
August 2007 to May 2011
Skills
• Email Marketing
• Labor Cost Analysis
• Salesforce
• Program Development
• Sales Support
• Presentation Skills
• Product Demos
• Event Planning
Certifications and Licenses
Food Handler Certification
ServSafe
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