Team Members Continuous Improvement

Kristina Karaklic

McHenry, IL ***** 224-***-**** **********@*****.***

PROFESSIONAL

SUMMARY

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship- building abilities.

Well-qualified Administrator with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Dynamic individual with hands-on experience and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. SKILLS • Positive Attitude and Energetic • Call Answering and Routing

• Greeting and Seating Clients • Making Appointments

• Office Supplies and Inventory • Multi-Line Telephone Skills

• Office Equipment Operation • Organization and Efficiency WORK HISTORY LBRARY AND LEARNING RESOURCE ASSISTANT 10/2024 to CURRENT McHenry County College Crystal Lake Il

Provided support as needed to maintain operational efficiency during peak periods.

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Maintained confidentiality of sensitive information, safeguarding both personal data and proprietary business details.

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Contributed to successful project completion by maintaining accurate records of progress, resources, and timelines.

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Participated in continuous improvement initiatives aimed at enhancing overall organizational/team performance.

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• Answered and redirected incoming phone calls.

Delivered assistance while fostering a positive, welcoming, and inclusive environment to all library users.

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Maintained, processed and circulated all library materials, including those placed on-hold, reserved, or available through interlibrary loan; by assisting users in locating resources; and by collecting, recording and processing fines and fees.

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• Processed new library user records, issued library cards, and updated and KK

maintained user records.

Followed appropriate protocols, performed opening and closing procedures in the Learning Commons, and maintained the space, by assuring accurate signage, directions, instructions and workflows.

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Coordinated and ensured proper maintenance of technology loaner program equipment; lead the processing, promoting, research/reporting and training for the program.

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Worked collaboratively with others (e.g., supervisor, campus leadership, colleagues, stakeholders, student employees, vendors) to accomplish functions and responsibilities.

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• Provided support and direction to student employees. RECEPTIONIST 09/2021 to 08/2024

Russell M.Kofoed

Greeted incoming visitors and customers professionally and provided friendly atmosphere .

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Confirmed appointments, communicated with clients and updated client records.

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• Answered central telephone system and directed calls accordingly.

• Managed multiple tasks and met time-sensitive deadlines. Provided clerical support to company employees by copying, faxing and filing documents.

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• Corresponded with clients through email, telephone or postal machine. Sorted, received and distributed mail correspondence between departments and personnel.

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Restocked supplies and placed purchase orders to maintain adequate stock levels.

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Oversaw inventory materials monitoring, requisitions and supply re-stocking.

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HUMAN RESOURCES COORDINATOR 05/2022 to 02/2024

Plaspros,INC McHenry, IL

Enhanced employee engagement by implementing comprehensive HR programs and initiatives.

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Streamlined HR processes for increased efficiency and reduced administrative workload.

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• Led recruitment efforts to attract top talent in competitive job market. Improved employee retention with targeted professional development opportunities.

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Coordinated onboarding processes, providing new hires with a smooth transition into the company culture.

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Conducted performance evaluations, identifying areas of improvement and offering constructive feedback.

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• Developed strategic partnerships with external vendors, optimizing resources and maximizing cost savings.

Supported managers in addressing employee concerns, fostering positive workplace relationships.

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Implemented training programs to enhance employee skillsets, driving productivity improvements across the organization.

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Complied with labor laws and regulations while managing payroll functions efficiently.

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Organized corporate events to foster team bonding experiences that contributed to higher camaraderie among staff members.

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Maintained accurate records of employee information using up-to-date human resource databases.

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Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.

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Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.

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Conducted new employee onboarding and provided ongoing orientation training.

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Maintained human resources information system and kept employee files up to date and accurate.

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Completed employee employment verifications and paperwork prior to hire or termination.

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OFFICE MANAGER 01/2019 to 08/2021

Alan B.Samlan P.C.

• Maintained computer and physical filing systems. Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

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Optimized organizational systems for payment collections, AP/AR, deposits .

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• Compared vendor prices and negotiated for optimal savings. OFFICE MANAGER/RECEPTIONIST 10/2010 to 12/2018

Suite 2360

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

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• Kept reception area clean and neat to give visitors positive first impression. Confirmed appointments, communicated with clients and updated client records.

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• Answered central telephone system and directed calls accordingly.

• Responded to inquiries from callers seeking information.

• Managed multiple tasks and met time-sensitive deadlines. Provided clerical support to company employees by copying, faxing and filing documents.

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• Corresponded with clients through email, telephone or postal mail.

• Answered phone promptly and directed incoming calls to correct offices. Sorted, received and distributed mail correspondence between departments and personnel.

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Restocked supplies and placed purchase orders to maintain adequate stock levels.

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Scheduled and confirmed appointments and meetings for senior management team.

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Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

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Oversaw inventory materials monitoring, requisitions and supply re-stocking.

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EDUCATION GED

GED TESTING SERVICE, 1850 M Street NW Washington, DC 20036 Associate of Applied Science BOOKKEEPING/ACCOUNTING McHenry County College, Crystal Lake, IL

High School Diploma 09/1999

Carl Schurz, CHICAGO IL

CERTIFICATIONS OSHA RECORD KEEPING 6/30/2023

OSHA RECORD

KEEPING

Class was taken at MCC, was a requirement by previous employer. Completed on 6/30/2023

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