Financial Assistant
Resume:
BRITTNEY MUNIZ
FINANCIAL ASSISSTANT
**************@*****.***
Goodyear, AZ 85338
EDUCATION
Skyline High School, Mesa, AZ
High School Diploma (May 2016)
Graduated with 3.6 GPA
SKILLS
•Payroll processing and financial reporting
•Data analysis and budgeting
•Customer service and client consultation
•Project management and scheduling
•Attention to detail and error correction
•Relationship building and client communication
•Written communication skills
•Microsoft Office proficiency
•Estimations and quotes management
•Business development strategies
•Records coordination and deadline adherence
•Supply chain management expertise
•Billing control and bookkeeping services
•Critical thinking and problem-solving skills
•Freelance negotiation and multitasking
•Task prioritization
•Financial management
CERTIFICATIONS
•Accounting
•Bookkeeping
•Financial Accounting
•Public Speaking
•Business Consulting
•Financial Consulting
•Management Consulting
•Financial Analysis
Accounts receivable clerk with 6 years of experience in invoice processing and customer service. Proficient in QuickBooks, maintaining accurate financial records, and driving project success through attention to detail. Expertise in project management and client relations, ensuring timely and quality results. Resourceful Disputes Specialist with strong negotiation skills and a proven track record in managing high-volume caseloads and improving process efficiencies. Performance-oriented independent contractor with proven attention to detail and experience. Drives project success and customer satisfaction with high-quality work. Expert the field and always willing to go extra mile to meet budget and schedule targets.
WORK EXPERIENCE
Freelancer Independent Contractor
March 2021 – Present Phoenix, AZ
•Delivered technical assistance to clients, enhancing product usage and satisfaction.
•Analyzed customer feedback data to refine service processes effectively.
•Managed daily business operations, encompassing budgeting and financial reporting.
•Cultivated relationships with existing customers while pursuing new business opportunities.
•Reviewed customer requests, resolved inquiries, and defined specifications prior to order completion.
•Generated substantial word-of-mouth referrals through exceptional service quality.
•Identified customer needs promptly to enhance overall experience.
•Implemented strategies to capitalize on emerging opportunities.
Administrative Specialist KeyColour Inc.
May 2019 – Feburary 2021 Phoenix, AZ
•Created invoices and purchase orders in accordance with established guidelines.
•Performed research on project-specific topics as requested by management.
•Served as liaison between departments to facilitate effective communication.
•Responded promptly to customer inquiries regarding product features and services.
•Provided administrative support, including scheduling appointments and organizing meetings.
•Maintained vendor, customer, and stakeholder contact lists per organizational policies.
•Prepared correspondence, memos, presentations, and spreadsheets using MS Office.
•Developed and maintained both paper and electronic filing systems.
Resolution Specialist Dean J Anderson Group
November 2017 – April 2019 Gilbert, AZ
•Interviewed claimants, agents, and witnesses to obtain information about disputed issues. (Approx. 250 calls a day)
•Reached accurate conclusions based on effective application of relevant laws, policies, and precedents.
•Guided parties toward mutual agreement by employing skilled mediation techniques.
•Prepared written opinions or decisions regarding cases.
•Evaluated presented claims and evidence independently and with hearings.
•Organized, codified, and approved settlement agreements and payments for the week as well as individually.
•Ruled on exceptions, motions, or admissibility of evidence.
•Prepared settlement agreements for disputants to sign. (Approx. 150 documents a day)
•Managed procedural requirements smoothly, including outlining processes, settling fees, and establishing limitations.
•Delivered exceptional guest relations by welcoming visitors warmly and offering immediate assistance.
•Kept areas clean, organized, and in line with company professional standards.
•Enhanced customer satisfaction with fast, knowledgeable service.
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