Administrative Support Case Manager

ANNETTE BRIDGES

**** ****** ****** *** *** Alexandria, VA 22305 571-***-**** Cell

*******.*******.**@*****.***

PROFESSIONAL EXPERIENCE

City of Alexandria, Virginia July 2020 - December 2020

Department of Housing

Rental Assistance Case Manager

Provided support to the City of Alexandria Department of Housing COVID-19 Emergency Rent Relief Assistance Program

Performed clerical support work associated with intake process.

Interviewed and screened clients by phone.

Prepared initial case files and performed maintenance including case review and evaluation.

Processed requests and provided customer support including monitoring and following up on requests.

Assembled information from files and insured that all documents were properly signed.

Referred clients to other agencies to receive additional services as identified through screening.

Provided guidance and coaching to other employees on program process and protocols.

Interacted with external clients across all economic, racial, and ethnic groups to determine eligibility.

Exercised the ability to make decisions in accordance with regulations and established procedures.

Maintained in-depth knowledge and understanding of City of Alexandria services for proper referral.

Displayed strong and high-quality customer service and communication skills and demonstrated the ability to communicate courteously and effectively with diverse members of the public.

Communicated clearly, concisely, and tactfully while responding to a wide variety of basic, routine and complex inquiries from the public.

Demonstrated knowledge of telephone and computer systems and utilized Salesforce software system to create client files and maintain case notes.

City of Alexandria, Virginia

Department of Community and Human Services

Administrative Support II December 2017 – May 2025

Served as the administrative support for the Division Chief of Youth Development

Provided administrative/clerical support to the Youth Development Team

Maintained working relationships on behalf of the supervisor by responding effectively to requests by his/her associates, and provides requested information or data;

Received administrative and technical inquiries by telephone, email or personal visits and answers inquiries that are based on procedural matters and directs the inquirer to the appropriate resource.

Prepared office correspondence

Provided administrative support to Boards and Commissions staffed by Youth Development Team Leader.

Prepared material for meetings including materials for newly appointed members.

Compiled documents and notes from meetings and events.

Processed payments and maintaining invoices and spreadsheets for Youth Development Team.

Interacted with internal/external customers across all socioeconomic groups

Set up meetings

Gathered and provided accessibility to information/services of the Health Department and other local community services

Applied skill and knowledge of computer programs

Exercised ability to analyze, interpret and report research findings

Made appropriate referrals to other internal/external departments

Created, proofread, edited, and formatted a variety of documents, spreadsheets, reports, and presentations.

Evaluated consistency and completeness of data secured, and when indicated substantiated its accuracy

Performed data entry including tracking, processing reports, filing, record keeping, and data analysis

Exercised the ability to communicate effectively, verbally, and in writing

Able to work independently and in a lead capacity as a team member

Maintained pcard reports and receipt for youth team leader and staff.

Ability to maintain financial and statistical records

Tracked staff hours

Compiled data for and prepares monthly, annual and special reports

Processed payments for Project Discovery and prepared deposits.

Ability to make mathematical computations quickly and accurately

Supported CMO staff on Tuesday mornings (rotation).

Updated Children Youth and Families Collaborative Commission website as needed.

Scheduled Youth Mental Health First Aid trainings and other affiliated tasks.

Completed supply orders.

Performed related work as required and assigned.

Administrative Support II June 2002 – November 2017

Served as the administrative support for the Director, Office of Youth Services for DCHS

Provided administrative/clerical support to the Office of Youth Services Prevention Director and Project Discovery Staff

Received administrative and technical inquiries by telephone, email or personal visits and answered inquiries that were based on procedural matters

Interacted with internal/external customers across all socioeconomic groups

Provided grantee information for access to other external services

Explained programs, policies, and rights and responsibilities to the applicants and recipients

Gathered and provided accessibility to information/services of the Health Department and other local community services

Applied skill and knowledge of computer programs

Made appropriate referrals to other internal/external departments

Maintained continued grantee contact throughout the years and maintained effective communication in assisting clients in a multitude of issues and priorities for their self-sufficiency.

Evaluated consistency and completeness of data secured, and when indicated substantiated its accuracy

Processed payments for Project Discovery

Ordered office supplies

Other duties as assigned.

EDUCATION

Strayer University Alexandria, VA

AA, Computer Information Systems 1996

University of Phoenix Online Program

Bachelor of Science in Criminal Justice, Concentration in Human Services 2013

Master of Science in Criminal Justice/Administration of Justice and Security Online Program

2015

Master of Science in Public Administration Online Program

2017

SKILLS

Computer: Microsoft Office, Power Point, Microsoft Excel, Standard office operational skills and machinery, Adapt, Legistar 5, Spider, Kronos, Salesforce.

Certificates: Solid Business Writing, Introduction to Project Management, and Grant Writing, Sign up now Medicaid/Famis, Support Coordination and Case Management (Virginia Department of Behavioral Health & Developmental Services, 2021).

Personal Statement: I began my administrative career in 1999 and have worked within the private and government sectors providing administrative support for senior level staff. I have consistently demonstrated leadership, operational and customer relation skills which have landed me in multiple leadership roles. I possess excellent interpersonal skills, the ability to work independently or in a team environment, I am highly organized, able to maintain high level of confidentiality and able to c

ommunicate clearly and effectively, both verbally and in writing.

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