Customer Service Data Entry

EDITH SANTOS

************@*****.*** Mobile No.: 415-***-**** San Francisco, California

Summary

Dedicated and talented administrative professional seeking a position with a growing company where I can make a positive contribution. Excellent multitasker who thrives working in a busy environment and is adaptable to changing priorities and situations. Willing to learn, seek challenges, and make contributions to a company's cost savings and efficiency.

Skills

●Accomplished administrative professional with over 14 years of office management experience.

●Meticulous attention to detail, resourceful, and results-oriented

●Dedicated team player, strong interpersonal skills, and diligent

●Possess excellent customer service, problem-solving, and organizational skills.

●Budget, Coding Invoices, Accounts Payable, Purchasing, Data Entry, Onboarding/Offboarding, Researching, and Training

●Computer Skills (Microsoft Office: Excel, Word, PowerPoint, Outlook, and Access), and Internet

●Troubleshooting (printers and computers)

●Administrative Support: Travel Arrangements, Scheduling, Calendaring, and Event Planning

Accomplishments

●Facilitated administrative department functions for a team of 100+ employees.

●Increased office operations by developing a database used for tracking users' system access.

●Received several complimentary letters and certificates for exemplary customer service and team player attitude.

●Saved Wells Fargo up to $100K since 2003 through prompt processing of invoices, attention to detail, and finding discrepancies on General Ledger reports and submitting corrections to the appropriate area.

Administrative Experience

Area Customer Service Coordinator 9/2021 – 7/2025

Ricoh USA Inc. San Francisco, CA

●Provided temporary coverage to Ricoh permanent employees at the sites in supporting clients with office services, hospitality, and front desk management.

●Performed and assisted in ensuring services are completed, satisfying work site requirements.

●Received training at different worksites and provided excellent customer service.

Office Assistant (Temp) 4/2019-10/2019

Recruiting Solutions Inc., (State Bar of California)

●Provided administrative and clerical support to the Office of Chief Trial Counsel with an office staff of sixty employees.

Administrative Assistant 4/2018 – 12/2018

Wells Fargo Legal Dept., (Temp) San Francisco, CA

Registered with AppleOne Employment Agency

●Managed the front desk (e.g., greeted visitors and clients, received/signed off for incoming packages for distribution, and secured the floor).

●Organized files and followed a detailed procedure of sending files and records to Iron Mountain for record storage/management.

●Performed data entry duties accurately; researched files and records that had issues.

●Involved in special projects.

●Assisted other administrative assistants with overflow work.

Executive Assistant/Office Manager 11/2015 – 4/2017

Robert K. Futterman & Associates, San Francisco, CA

●Provided administrative support to two executives (Real Estate Brokers)

●Prepared travel arrangements, expense reports, Split Sheets, Commission Agreements, Letter of Intents, etc.

●Performed research work and handled other projects.

●Created site surveys and presentation materials for the clients.

●Coordinated office move, insurance, and movers.

●Facilitated a finding of affordable office space in San Francisco by researching and analyzing lease terms and costs.

●Purchased equipment and ordered office supplies as needed.

●Managed the daily operations of the office.

Administrative Assistant 9/2000-4/2015

Wells Fargo Services Company, Technology Operations Group,

San Francisco, CA

●Provided responsible administrative support to technology managers and staff.

●Supported a large group with a staff of one hundred employees and 40-50 contractors on-site and off-site.

●Processed invoices for payments by obtaining appropriate signatures, and applying correct information on the invoices (e.g., an accurate cost center to be charged and code to be used to identify expenses)

●Prepared financial reports, diligently worked with Finance to clear up contractor accrual issues, and provided a monthly forecast to a manager.

●Contacted vendors to obtain missing invoices by making contact two months ahead of the payment schedule.

●Reviewed monthly General Ledger reports and submitted necessary corrections before the month's end.

●Purchased computer equipment and supplies when needed and made sure the charges were posted to the correct cost center and the monthly General Ledger report.

●Involved in completing and renewing consultants' contracts and making sure that contract expiration dates and expiration dates of system access coincide, conforming to Human Resources policy and guidelines.

●Functioned as an information resource on business unit policies and procedures and kept employees informed of any updates.

●Involved in coordinating special events and luncheons for team members and executed them within budget.

●Served as the primary contact for badges and made sure that staff and visitors had appropriate access.

●Managed the manager's calendars and e-mails.

●Scheduled meetings for attendees across multiple time zones

●Coordinated with the IT department on all office equipment (e.g., issues with printers and computers for staff)

●Troubleshot users' issues with system access, computers, and cell phones. Made necessary calls to the appropriate Help Desk to resolve issues.

●Created a database of tracking users' several complex systems used for audits.

●Assured that systems access, equipment, office workspace, and badges for the new hire were set up on time.

●Maintained professional working relationships with building management.

●Trained other administrative assistants effectively on handling calls to the Help Desk and troubleshooting users' system access and office equipment.

●Held effective presentations to administrative staff and hosted several monthly administrative meetings.

●Designed electronic file systems and maintained electronic and paper files.

●Developed a powerful PowerPoint presentation for the administrative staff.

●Updated phone list, organizational chart, and distribution list.

●Handled other projects assigned by the managers.

Education

Bachelor of Arts in Psychology, Minor in Business Administration

San Francisco State University

Certificate in Business Office Technology, Real Estate

City College of San Francisco

LinkedIn Profile

https://www.linkedin.com/in/edith-santos-3628b8b6

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