Customer Service Representative
Resume:
Deborah (Debbie) M. Carrick
Rancho Cucamonga, CA 91730
************@*****.***
Summary:
Motivated and detail-oriented professional seeking a challenging position within a progressive organization. Aiming to utilize my expertise in conducting thorough and accurate verifications, strong organizational skills, and exceptional customer service abilities to contribute to the company's success. Eager to bring my dedication, problem-solving skills, and ability to work well under pressure to a dynamic and growth-oriented team.
Profile:
Excellent verbal and written communication and customer service skills
Quick learner requiring no supervision
Outstanding organizational and time management skills
Strong prioritization skills with an ability to multi-task
Ability to work well under pressure
Excellent motivational skills and an enthusiastic team player
Strong work ethic and problem-solving skills
Qualifications:
Microsoft Outlook
Microsoft Word
Microsoft Excel
Customer Service
Heavy Phones
Organizational Skills
Works well with others
Reliable & Dependable
Work History:
10/2013 to 7/2024 USAFact, Georgetown, TX
Customer Service Representative / Verifications Specialist
- Conduct phone interviews and internet research to verify information provided by applicants
- Conduct thorough and accurate background checks (employment, education, references, etc.)
- Accurately enter and manage sensitive information in the database
- Communicate effectively with clients to gather information and provide updates
- Verify authenticity of documents and information provided
- Ensure compliance with federal, state, and local laws, company policies, and industry standards
- Prepare detailed reports summarizing background check findings
- Identify and resolve discrepancies or issues during the verification process
- Maintain confidentiality of all personal and sensitive information
- Utilize software and tools for conducting checks and managing data
- Conduct quality assurance checks on reports before finalization
- Maintain organized records of background checks and supporting documentation
- Provide excellent customer service by addressing inquiries and providing timely updates
- Participate in ongoing training and development opportunities
Contact this candidate