Customer Service
Resume:
Crystal Lynn Carter
Jack of many trades, master of some.
Spanaway, WA 98387
**********@*******.***
Professional Summary
My life has been changing my entire life being surrounded by the US Military for 32 years of my 41 years of life. With all of the moving as an Army Brat and then Navy wife I became very universal person. With obtaining different work backgrounds from working through the fast-food shift management to store manager, merchandising independently to leading group merchandising crews of 14 or more, casino table games dealer/supervisor, customer service rep/sales/management, call center sales and tech support to Retail management with wholesale products to clothing and electronics. I have obtained many educational traits throughout my travels and experiences and have taking coarse work for preparing Taxes for personal and business clients; Succeeding an Assoicates degree in Applied Science of Paralegal studies and certificate for Casino Gaming and Bartending. This makes me a very diverse individual that can mold into any company in different areas and have no problems adjusting and making things work not only with my background but with other in society personality and cultures. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
YWCA-Seattle, WA
August 2023 to December 2023
• Prepared and edited correspondence, reports, presentations, and other documents as needed
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
Sales Advisor
Concentrix-Hickory, NC
July 2019 to December 2020
• Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
• Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
• Consistently met or exceeded monthly sales targets through effective upselling and cross-selling techniques
• Assisted customers with troubleshooting technical issues, providing step-by-step instructions and escalating to the appropriate department when necessary Merchandiser
Action Installers-Roanoke, VA
October 2017 to November 2019
• Executed store resets according to planograms, ensuring accurate placement and arrangement of merchandise
• Collaborated with store management to identify slow-moving or discontinued items for markdowns or removal from sales floor
• Utilized handheld devices or paper documentation to accurately record inventory counts during reset process
• Ensured product freshness and quality by rotating stock based on expiration dates
• Communicated effectively with team members and supervisors regarding any issues or challenges encountered during resets
• Adhered to company policies, procedures, and guidelines while performing reset merchandising tasks
• Identified opportunities for improvement in reset procedures and made recommendations to enhance efficiency and productivity
Head Stocker
Sheikh Shoes-Olympia, WA
September 2015 to March 2016
• Managed and supervised a team of 8 stock associates, ensuring efficient and accurate handling of merchandise and returns
• Utilized inventory management software to track returned items, update inventory levels, and generate reports on return trends
• Implemented quality control measures for incoming shipments, inspecting products for damages or defects before adding them back into inventory after a return
• Analyzed data from returned merchandise to identify opportunities for product improvement or supplier negotiations based on recurring issues or defects reported by customers Casino Dealer/Supervisor
Treasure Bay Casino and Hotel. Harrah Casino and Resort New Orleans-New Orleans, LA March 2012 to February 2015
• Dealt various table games, including blackjack, poker, and roulette, ensuring fair play and adherence to gaming regulations
• Managed a fast-paced table with 1-12 players while maintaining accuracy in payouts and game procedures
• Provided exceptional customer service by engaging with players, answering questions, and resolving any issues or disputes
• Effectively communicated game rules and procedures to new players, creating an inclusive and welcoming environment
• Demonstrated strong mathematical skills by quickly calculating winning bets and accurately distributing chips
• Handled cash transactions efficiently by accurately counting chips and making correct change for customers
Education
Associate in applied science in Paralegal studies
Mississippi Gulf Coast Community College-Gulfport, MS February 2004 to July 2015
Skills
• Public Speaking (10+ years)
• Technical Support (4 years)
• Microsoft Outlook (10+ years)
• Inventory (10+ years)
• Windows (10+ years)
• Merchandising (10+ years)
• Spreadsheets (10+ years)
• Planograms (10+ years)
• Customer Service (10+ years)
• Legal Research (5 years)
• Training (10+ years)
• Quality control (10+ years)
• Cash register (10+ years)
• Management (10+ years)
• Excel (10+ years)
• Customer service (10+ years)
• Typing (10+ years)
• Sales (10+ years)
• Microsoft office (10+ years)
• Table game dealer (10+ years)
• Cash handling (10+ years)
• Planogram (10+ years)
• Accounting (10+ years)
• Legal Drafting (3 years)
• Budgeting (10+ years)
• Quality Control (10+ years)
• Poker dealer (6 years)
• Receptionist (10+ years)
• Word (10+ years)
• Hiring (10+ years)
• Typing (10+ years)
• Store management (10+ years)
• Legal research (4 years)
• Powerpoint (10+ years)
Military Service
Branch: Army
Service Country: United States
Rank: E3
April 2001 to September 2001
Served because I always wanted to go in since I am a military brat myself, but lost a scholarship to west point due to havinginf a teenage pregnancy. So I went in enlisted and my ex husband couldn't bare it so I got early out request due to family emergency and my ex husband went in year later. Commendations:
Iraq freedom
volunteer award
sharpshooter
excellent shooter
marksman rifle
marksman pistol
Afghanistan medal
9/11 medal
ROTC RIBBION
JROTC AWARD
Certifications and Licenses
food handler certificate North Carolina
March 2015 to Present
North Carolina Food/Safety Handler Card.
Crescents school of gaming and bartending
March 2012 to Present
Obtained my certification in all table games, poker, craps and roulette. After completing 7 months of training I also obtained my bartending certificate in April of 2012. Driver's License
September 2021 to October 2026
Driver License Washington State Issued
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