Customer Service Administrative Associate

Basma S. Karmah

EMAIL: ***********@*****.***

PHONE: 240-***-****

Administrative Associate

Detail oriented and multitasking in administrative with 10+ years of extensive experience in a variety of fast- paced environments. Able to work under high pressure and deadline-driven environments, reliable and have a positive attitude. Successful record of accomplishment for working independently as well as with team EMPLOYEMENT HISTORY

Parsons (Supporting DOL) Maryland,USD

Administrative & Documents Control Coordinator 2020 – Current

• Monitoring and tracking expenses related to office supplies, project documentation, and operational costs, ensuring alignment with budget.

• Processing invoices and purchase orders, ensuring proper coding and timely payment in line with company policies.

• Supporting to coordinate and book flights, hotels, rental cars, and other transportation for employees and contractors.

• Providing general office support, including supply ordering, maintaining office procedures, and assisting with office operations.

• Assisting in preparing and maintaining budget reports for projects and administrative operations.

• Establishing and maintaining filing systems and schedules for project documents, ensuring compliance with company policies and industry standards.

• Managing document workflows using Electronic Document Management Systems (EDMS) such as Aconex and SharePoint.

Village In The Woods ET AL Maryland,USD

Administrative Associate 2015 – Jan. 2020

Administrative Duties:

• Supported HR functions such as attendance tracking and record-keeping.

• Managed office supplies and place orders as necessary.

• Coordinated travel arrangements and accommodations, used SAP Concur.

• Scheduled meetings, appointments, and manage calendars for executives or teams. Financial Duties:

• Monitored and process accounts payable and receivable.

• Assisted with payroll preparation and submission.

• Maintained records of invoices, receipts, and other financial documents.

• Ensured compliance with financial policies and procedures. WOW Airlines Maryland, USA

Customer Service Agent. 2015

• Processed ticket sales, upgrades, and changes to reservations accurately and efficiently.

• Handled and resolved customer complaints and issues in a professional and efficient manner.

• Provided exceptional customer service to passengers by assisting with inquiries, ticketing, check-in, and boarding processes.

• Collaborated with other airline departments to ensure smooth operations and passenger satisfaction. Target Maryland, USA

Customer Service/Casher. 2015

• Providing customer service, including stocking shelves.

• Maintaining a clean work environment, assisting in sales.

• Performing cashier responsibilities.

Sears Holdings. Maryland, USA

Sales Associate/Casher. 2015

• Selling and servicing customers.

• maintaining knowledge of products and using this knowledge to assist and educate customers on options available.

• providing customer assistance; and delivering a positive customer shopping. Emirates Airlines Baghdad, Iraq

Customer sales & service agents 2011-2013

• Sold tickets and processed payments.

• Provided excellent customer service to passengers, including answering inquiries, handling complaints, and assisting with bookings and reservations.

• Checked passengers in for flights and issued boarding passes.

• Reservation & Booking through MARS software (Basic & Advance) & financial reporting on daily basis.

• Resolved customer issues and complaints in a professional and timely manner.

• Participated in training and development programs to enhance job knowledge and skills. Sky Link Aviation Company Baghdad, Iraq

Office Administrator 2008-2011

• Maintained employees daily attendance and payroll.

• Managed daily financial activities and bookkeeping.

• Maintained office supplies and inventory.

• Liaison administrator with other departments.

Sky Link Arabia Company Baghdad, Iraq

Office Administrator 2007-2008

• Coordinating travel matters of Iraqi passengers & managers through VRS program for booking on line.

• Responsible on the office management.

• Providing support of managers.

Al-Zab for Communication/Zain Subcontractor. Baghdad, Iraq Administrator Assistant 2007

• Editing and updating data and information

• Responsible on correspondences, Arranging & organizing the file system. Zurk Group for General Trading & Contracting Baghdad, Iraq Administrator Assistant 2006-2007

• Attend and report several meetings and take minutes, draft and edit correspondences.

• Schedule and coordinate meetings and appointments.

• Follow up the news in the internet and daily newspapers and translate the most important piece of news from English into Arabic, plus organizing and maintaining the filing system Skills

• Accounting Software: Mars & Easy Mars

• Computer Programs: Excel, Word, Outlook

• Languages: Fluent in Arabic & English

Education

University of Baghdad, Baghdad, Iraq

B.S., English

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