Case Management Human Services

YANIQUE S. GIVANS

*** ***** ***** #*-**, Bristol, CT 06010

860-***-**** ️ *************@*****.***

[LinkedIn: www.linkedin.com/in/yanique-givans-6119b072

Professional Summary

Dynamic and accomplished Human Services professional with over 10 years of progressive experience in supervision, case management, and client services. Proven leader in overseeing multidisciplinary teams, driving operational efficiency, and ensuring quality service delivery in high-volume environments. Strong advocate for community resources and support systems, specializing in child & family services. Adept in training, team development, and performance evaluation.

Education

Southern New Hampshire University, Manchester, NH

Bachelor of Arts in Human Services, Concentration: Child & Family Services

Cumulative GPA: 3.66 November 2015 – May 2018

Goodwin College, East Hartford, CT

Associate of Science Degree May 2011 – December 2013

Core Competencies

Staff Supervision & Leadership

Case Management & Client Advocacy

Program Development & Policy Implementation

Training, Coaching & Team Building

Crisis Intervention & Support Services

Cross Departmental Collaboration

Microsoft Office Suite Typing: 70+ WPM

️ Certifications & Skills

Certifications: AIRS Certified, AAS Certified

Technical Skills: Microsoft Word, Excel, PowerPoint Typing Speed: 70+ WPM

Soft Skills: Leadership, Communication, Training & Development, Conflict Resolution, Time Management

Professional Experience

United Way of Connecticut 211, Rocky Hill, CT

CT Paid Leave Director June 2023 – Present

Lead operational oversight of the CT Paid Leave Division, managing strategic planning, program design, and policy development.

Supervise cross-functional staff while aligning services with legislative mandates and evolving community needs.

Cultivate external partnerships to enhance program delivery and service outcomes.

United Way of Connecticut 211, Rocky Hill, CT

CT Paid Leave Supervisor November 2020 – June 2023

Supervised a team of 13 staff, managing day-to-day operations and productivity standards.

Lead staff training, coaching, and performance appraisals; foster individual growth and team collaboration.

Collaborate with cross-functional departments to resolve operations issues and improve processes.

Maintain service excellence by monitoring quality standards and enforcing organizational policies.

Wheeler Health & Wellness Centers, CT

Patient Care Coordinator September 2019 – October 2020

Advocated for patient care by coordinating medical and social services to meet SDOH goals.

Supported patients with basic needs, transportation, and access to external healthcare providers.

Provided COVID-19 testing support and pre-appointment care planning for underserved populations.

United Way of Connecticut 211

2-1-1 HHS Supervisor October 2017 – September 2019

Directed Lead and Senior Contact Center Specialists, ensuring call quality and accurate referrals.

Conducted performance reviews, facilitated staff development, and monitored operational metrics.

Acted as point-of-contact for after-hours crisis and emergency staff scheduling.

United Way of Connecticut 211

Senior Contact Specialist February 2014 – October 2017

Provided crisis intervention and community referrals in a fast-paced contact center environment.

Advocated for clients with complex needs, conducted follow-ups, and maintained documentation.

Represented the organization at outreach events and professional development workshops.

United Way of Connecticut – Care 4 Kids

Case Management Specialist December 2011 – February 2014

Managed a caseload of 900+ clients, helping families navigate affordable childcare programs.

Applied state and federal guidelines to determine eligibility and resolve complex case issues.

Enhanced service delivery through team collaboration and customer satisfaction initiatives.

The Hartford Insurance Group

Customer Care Representative March 2009 – July 2011

Handled 70+ calls daily, ensuring high-quality service in personal lines insurance.

Recognized with multiple awards: “Club Elite” & “Quality Pick of the Week.”

Trained new hires and led team initiatives to improve retention and underwriting performance.

CitiFinancial

Branch Account Executive November 2006 – March 2009

Promoted loan and insurance products, increasing branch profitability.

Maintained client relationships and performed financial reconciliation and audits.

Licensed to sell insurance products in the State of Connecticut.

References

Available upon mutual request.

Contact this candidate