Customer Service, Human Resources, Data Entry, Administration
Resume:
SAMUEL SAKOE
P.O. Box X***, F.N.T – Kumasi, Ghana
Paulettemarksamgmail.com
OBJECTIVE
A motivated and detail-oriented graduate with a strong background in human resources, customer relations, sales, and procurement. I am seeking a challenging role where I can contribute my organizational and interpersonal skills to support the success and growth of the organization.
PROFESSIONAL EXPERIENCE
Dakate Mining Company – Human Resource Officer
Jan 2024 – Present
Recruited, trained, and evaluated new employees.
Developed HR policies and ensured compliance.
Delivered performance reviews and staff development programs.
Managed HR records and documentation.
Sunda International Ghana – Customer Relations Manager (CRM)
Jun 2023 – Dec 2023
Acted as liaison between customer service and internal departments.
Built and maintained relationships with clients and partners.
Monitored market trends and competition.
Provided product education and support to clients.
God's Power Enterprise – Branch Manager
Feb 2022 – May 2023
Managed day-to-day operations and supervised staff.
Conducted interviews and improved talent acquisition.
Analysed financial risks and recommended improvements.
Boosted customer satisfaction through personalized support.
God's Power Enterprise – Procurement Officer
Feb 2021 – Feb 2022
Managed vendor databases and negotiated contracts.
Maintained supply levels and forecasted procurement needs.
Built relationships with reliable suppliers.
Tracked market trends for better pricing strategies.
God’s Power Enterprise – Sales Executive
Oct 2020 – Feb 2021
Achieved sales targets and improved client retention.
Delivered high-quality customer service post-sale.
Conducted competitor research and developed sales strategies.
Negotiated pricing and service agreements with clients.
Bidiem Experimental Basic Schools – National Service Personnel
Aug 2019 – Sep 2020
Delivered engaging lessons and monitored student progress.
Mentored student teachers in classroom management.
Organized activities to promote student development.Participated in parent-teacher meetings.
Kumah Football Club – Volunteer
May 2018 – Jul 2019
Coordinated events and distributed supplies to needy families.
Provided administrative support for community programs.
Assisted in organizing football-related activities.
Ejisu Juaben Municipal Assembly – Industrial Attachment
May 2017 – Jul 2017
Evaluated building permits and zoning proposals.
Assisted in public consultations and report preparation.
Conducted data analysis for planning purposes.
Church of Christ Senior High School – Internship
May 2016 – Jul 2016
Supported classroom activities and tutoring.
Maintained clean and organized learning environments.
Assisted in lesson preparation and student supervision.
EDUCATION
Kwame Nkrumah University of Science & Technology
Bachelor of Arts in Geography and Rural Development – 2019
Church of Christ Senior High School
WASSCE, General Arts – 2014
SKILLS
Human Resource Management
Sales & Customer Service
Financial Analysis
Staff Supervision
Data Analysis (Python, MS Excel)
MS Office Proficiency
Client Relationship Management
Conflict Resolution
Communication & Interpersonal Skills
Teamwork & Leadership
REFERENCES
Dr. Peter Arthur – Lecturer, KNUST 024*******
Mrs. Christiana Arthur – CEO, God’s Power Enterprise 026*******
Mr. Michael Agyei – CEO, Kumah Football Club 054*******
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