Customer Service Technical Support

Faith Nyenkan

978-***-**** *************@*****.*** Lowell, MA 01850

SUMMARY

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

SKILLS

Customer service

Sales support

Technical support

Data entry

Client relationship management

Conflict resolution

Communication skills

Team collaboration

Attention to detail

Problem solving

Money handling

Policy adherence

Strong teamwork

Sales closing

Researching

Emotional intelligence

Calm and professional under pressure

Understanding customer needs

Resourcefulness

Following scripts

Process transactions

Support case resolution

Multi-task management

In-store support

Quality assurance

Credit card payment processing

Teamwork skills

Hospitality and accommodation

Negotiation strategies

Customer consulting

Sales techniques

[English]fluency

Punctuality and reliability

Multitasking capacity

EXPERIENCE

Customer Service Representative, Lucky pharmacy, August 2021-February 2024 Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Kept records of customer interactions or transactions, thoroughly recording details of inquiries. Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Provided accurate information about products and services to customers. Supported sales team members to drive growth and development. Took special orders in person and over telephone, generating additional revenue every month.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Surpassed sales goals through implementation of successful marketing strategies. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Assisted customers with price checks, lifting heavy items and addressing other inquiries. Developed strong relationships with customers by providing personalized assistance and support.

Maintained a high level of professionalism when dealing with difficult customers. Developed strong customer relationships to encourage repeat business. Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered customer inquiries and provided accurate information regarding products and services.

Mentored junior team members and managed employee relationships. Identified opportunities for upselling additional products or services based on customer needs. EDUCATION AND TRAINING

High School Diploma

All God's Children, Liberia September 2023

LANGUAGES

English:

Professional

REFERENCES

References available upon request.

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