Customer Service, Medical Assistant, CEO

Melonie Nduwuba

Frederick, MD 301-***-**** **********@*****.***

Objective

To secure a position that leverages my skills and offers opportunities for growth. I am a dedicated, creative, and thorough professional with proficiency in business management, problem-solving, attention to detail, oral and written communication, and delivering exceptional customer service. Education

ASSOCIATE OF ARTS DEGREE IN BUSINESS COMPLETED DECEMBER 2024 MONTGOMERY COLLEGE

• Major: Business

• Business Related Coursework: Business 101 & 210, Accounting 221 & 222, Economics 201 & 202, Communication 108, Computer Applications 120, Business Law, Humanities, Biology, Sociology, Philosophy, Psychology, Human Anatomy & Physiology, English 102, Bio-Nutrition

• Major: Nursing

• Nursing Related Coursework: Biology, Sociology, Philosophy, Psychology, Human Anatomy & Physiology, English 102, Bio-Nutrition

DIPLOMA SEPTEMBER 2008 EVEREST INSTITUTE COLLEGE

• Major: Medical Assistant

• Minor: Medical Billing & Coding

• Related coursework: CPT/ICD-9, Medical Terminology, OSHA & HIPPA Compliance Preformed various medical procedures and sterile techniques CYBER SECURITY TRAINING FEBUARY 2022 WASHINGTON TECH SOLUTIONS

• Related coursework: Understanding of RMF, Controls, NIST 800-53, Risk Management, Pivot Tables and VLOOK-UP

CERTIFICATE NOVEMBER 2018 MONTGOMERY COLLEGE

• Certificate: Start your own business

HIGH SCHOOL DIPLOMA JUNE 2003 FRANKLIN HIGH SCHOOL Skills & Abilities

MANAGEMENT

• Business planning skills

• Decision making skills

• Motivating skills

• Problem solving

SALES

• Marketing and customer service skills

• Empathy, strong communication, time management skills 2

COMMUNICATION

• Strong interpersonal skills and written communication and verbal skills

• Oral and written communication skills

• Absorbing, sharing, and understanding information presented

• Respecting and listening to others’ point of view through engagement and interest LEADERSHIP

• Strong problem-solving, delegation, and organization skills

• Able to build strong professional relationships

• Strong emotional intelligence skills and attention to detail COMPUTER

• Word Processing, Spread Sheet and Power Point

• Working knowledge of Microsoft Word, Outlook, Excel, Office

• Ability to develop, review and enhance programs

• Website management, computer savvy, data entry

• Strong Analytical Skills

Experience

CEO MELS BEAUTY BOUTIQUE, LLC MARCH 2018- CURRENT FULL TIME/ 40 HOURS A WEEK

• Improve operating performance

• Manage relationships with vendors

• Business financial development

• Brand management

• Marketing

• Run ADP payroll

CLIENT SERVICE COORDINATOR-VET TECH BANFIELD PET HOSPITAL OCTOBER 2004 – SEPTEMBER 2017

FULL TIME/ 40 HOURS A WEEK

• Accounts Receivable, Data Entry

• Scheduled appointments

• Maintained a clean environment

• Provided exceptional customer service skills

• Answered phones professionally, Scheduled appointments

• Monitoring and assisting in surgical procedures,

• Updated company insurance information

• Monitoring and assisting in surgical procedures

• OSHA & HIPPA Compliance

• Order inventory for the whole facility

• Talking to pet owners about their pet’s condition 3

• Note taking for doctor in exam room before each medical examination of patient

• Taking vital signs, blood drawing, catheter insertion, administered vaccinations, dressing wounds RETAIL CLERK HABOR FREIGHT TOOLS JANUARY 2006 – MAY 2008 PART TIME / 30 HOURS A WEEK

• Accounts Receivable

• Inventory count and stock products

• Maintained a clean environment

DIETARY AIDE FUTURE CARE CHERRY WOOD NURSING HOME AUGUST 1999 –OCTOBER 2004 PART TIME / 35 HOURS A WEEK

• Prepared nutritional food for patients

• Maintained a clean environment

Activities

MEDICAL ASSISTANT INTERNSHIP- AVERY ROAD TREATMENT CENTER SEPTEMBER 2009

• Performed vital signs on patients

• Filed patient charts

• Screen and prioritize a high volume of calls

• Acquired medical history and explained treatment procedures

• OSHA & HIPPA Compliance

ACCREDIDATIONS AND VONLUNTARY SERVICE

• DEANS LIST LETTER OF RECOGNITION MARCH 2025

• JOINED MONTGOMERY COLLEGE ALUMINI WELCOME LETTER APRIL 2025

• START YOUR OWN BUSINESS CERTIFICATE OF COMPLETION NOVEMBER 2018

• FUNDAMENTALS OF HEALTH NUTRITIOIN ROYAL CANIN ACADEMY SEPTEMBER 2014

• BAPTISM CERTIFICATE OF BAPTISM GO CHURCH APRIL 2014

• HIPPA CERTIFICATE OF COMPLIANCE OCTOBER 2008

• 4.0 HONOR ROLL CERTIFICATE OF HONOR ROLL EVEREST INSTITUTE SEPTEMBER 2008

• OSHSA CERTIFICATE OF COMPLIANCE FEBUARY 2009

• VOLUNTEERD CERTIFICATE OF APPRECIATION FREDERICK COUNTY SCHOOLS FEBUARY 2009

• VOLUNTEERD SHADYGROVE ADVENTIST HOSPITAL NERO SX UNIT A/B & HUMAN RESOURCES OCTOBER 2010

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