Customer Service Sales Manager
Resume:
Jasmina Cibic
*******@*****.***
Miami Florida, *3132
cell: 646-***-****
EDUCATION
Borough of Manhattan College BMCC
New York, NY
Associate Degree in Liberal Arts and Minor in Business Administration Coursework: Marketing Accounting
Certificates: Marriott Sales Access Edge Certificate, Hyatt Sales Certificate, PCMA Venu Sales SKILLS
Computer: Microsoft Office (Word, PowerPoint, Excel), STS, Fossi, Opera, Delphi. Language: Knowledge of Serbian and English
To obtain a position in line with my career goals in Hospitality Sales where I can utilize my sales, leadership, marketing, customer service, and event planning skills. Demonstrate my ability to maintain progress on multiple tasks, set priorities and manage time effectively. Achieve goals set by the company to continue growing the business in the future.
- Strong sales and customer service background for over seven years
- Excellent communication skills with a positive and professional attitude
- Strong organizational skills
- Adaptable to changing priorities and business conditions EXPERIENCE
Miami Beach Convention Center
Miami, Florida
Sales Manager June 2024 – March 2025
•
•
•
•
•
•
•
•
•
•
Actively prospect, identify, and engage potential clients to secure events at MBCC. Build and maintain relationships with meeting planners, corporate clients, associations, and event organizers.
Respond to inquiries, conduct sales presentations, and negotiate contracts. Develop proposals and agreements with attention to detail and accuracy. Work toward achieving individual and team sales goals. Develop proposals and agreements with attention to detail and accuracy. Work toward achieving individual and team sales goals. Schedule and lead site tours to showcase the venue’s capabilities. Processed contract payments
Participate in industry events, tradeshows, and networking opportunities to promote MBCC.
Pullman Miami Airport Hotel
Miami, FL
EMM/ SMERF Sales Manager
November 2023 – June 2024
•
•
•
Creates individual account development plans, detailing objectives, timescales and sales methods to support the defined account strategies. Excellent consultative skill with high degree of diplomacy, Must display strong written and oral communication skills.
Strong motivator with proven people management skills and excellent interpersonal skills. Ability to execute strategic direction for the company and influence others in the support of that strategy. Ability to direct multiple projects simultaneously.
Ability to develop presentations with targeted messages. Comfortable making presentation in various settings to include key decision makers. Account Management – Adheres to hotels best practices to ensure customer account objectives are defined and appropriate sales activities are completed. Accurately identifies the level of influence and decision making power of contacts in the customer organization and uses these to secure business. Develops customer accounts to increase market / customer share - all revenue streams - locally, nationally, globally.
Market Intelligence, Monitors and maintains competitor set activity including:
•
•
•
•
•
o Financial Performance
o SWOT Analysis
o Key Accounts/Market Share
TownePlace Suites by Marriott LIC/NYC
Long Island City, NY
Director of Sales and Marketing May 2019 – September 2021
•
•
•
•
•
•
•
•
•
Opened new TownePlace Suites by Marriott LIC Hotel Created and delivered appropriate marketing strategies for the successful sales and marketing launch and revenue ramp of new hotel
Lead the recruitment process supported by General Manager Managed pre-opening critical path
Processed contract payments
Created pricing policy
Prepared and organized the Grand Opening Ceremony
Developed and managed sales/marketing budgets
Sales support for Element Hotel Times Square (during Corona managed by the same management company)
Hyatt Place LIC/NYC
Long Island City, NY
Director of Sales and Marketing August 2017 – March 2019
•
•
••
•
•
•
•
•
•
•
•
Opened new Hyatt Place LIC/NYC Hotel
Continuously reached sales goals and secured base business Prepared and positioned the new hotel in the market and set the standards for Sales and Marketing Department
Defined distribution and Sales channels
Processed contract payments
Created pricing policy
Prepared and organized the Grand Opening Ceremony
Analysis local market trends and competitor activity to identify business leads Prospect and develop new corporate transient accounts Qualifies all prospective leads for hotel and assigns segments to sellers Develop customer accounts and travel within the local area to drive business into the hotel and to increase market share in all revenue streams Develop and implement creative local marketing channels, including social media channels Fairfield Inn by Marriott LIC/ Manhattan View
Long Island City New York, NY
Sales Manager June 2016- June 2017
• ••
•
Developed and implemented new sales initiatives, strategies and programs to capture key demographics
Built and promoted strong, long-lasting customer relationship by partnering with them and understanding their needs
Presented sales, revenue expenses reports and realistic forecasts to the management team
Committed to continues education through workshops, seminars and conferences Stuart Weitzman Flagship
New York, NY
Sales Associate August 2012 – June 2016
• •
•
Generated over $1,000,000 in sales to date from reaching local and international clients via email or phone calls from my personal client book Build and maintain strong client base resulting in sales 114% above store average yearly Manage and audit inventory; monitor and obtain additional inventory when necessary
Contact this candidate