Customer Service Patient Coordinator

MACLAE GRAHAM

951-***-**** ************@*****.*** Omaha, NE

Summary

Forward-thinking leader, organizer and conflict manager. Experienced in standard of practice and maintaining an environment where excellency and accuracy is top priority. Troubleshooting in many different areas to become more efficient in daily tasks.

Experience

Smile Station Pediatric Dentistry Omaha, NE

Patient Coordinator 09/2024 - Present

-Communicated effectively with parents.

-Followed established guidelines and protocols to ensure the safety and security of the children. -Communicated with customers daily, provided friendly and courteous service, and answered questions. -Stood in for absent staff members.

-Remained calm and professional in stressful circumstances and effectively diffused tense situations. -Answered inbound calls, chats and emails to facilitate customer service.

-Informed customers about billing procedures, processed payments and provided payment option setupassistance.

-Set up and activated Patient and Responsible Party (Guardian) accounts.

-Used proven techniques to de-escalate angry parents/guardians during telephone interactions.

-Made outbound calls to obtain patient/insurance information.

-Obtained and entered insurance information to ensure that the company got accurate payment needed for the services provided.

Greater Omaha Youth For Christ Omaha, NE

Campus Life Staff 10/2023 - 04/2024

-Maintained updated knowledge through continuing education and advanced training.

-Collaborated with others to discuss new opportunities.

-Developed and implemented engaging activities for youth to build social, emotional, and physical skills. -Provided guidance and mentorship to youth in developing healthy relationships with peers and adults.

-Created a safe environment for youth to express themselves freely without fear of judgement or ridicule. -Maintained an up-to-date database of student information including contact details and educational background. Voss Lighting Omaha, NE

Customer Service Representative 02/2023 - 05/2025

-Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. -Developed strong customer relationships to encourage repeated business.

-Consulted with customers to resolve service and billing issues.

-Set up and activated customer accounts.

-Asked probing questions to determine service needs and accurately input information into electronic systems.

-Escalated customer concerns, issues and requirements to supervisors for immediate rectification. -Informed customers about billing procedures, processed payments and provided payment option setup assistance.

-Assisted customers with making payments or establishing payment plans to bring accounts current. -Used proven techniques to de-escalate angry customers during telephone interactions.

-Made outbound calls to obtain account information.

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