Corporate Trainer & Implementation Specialist

OBJECTIVE

To leverage my extensive experience in corporate training and software deployment to drive organizational success. I am passionate about delivering engaging, hands-on training and providing real-time support to ensure seamless adoption of new tools and workflows. I am flexible to work remotely and/or travel up to 75%, aiming to enhance user proficiency and optimize processes across diverse industries.

EDUCATION

MBA, Finance, Virginia Tech.

MBA, Marketing, Virginia Tech.

BS, Electrical Engineering, Advanced Mathematics minor, Virginia Tech.

INDUSTRIES

Pharmaceutical, Healthcare, Health Insurance, Legal, Call Centers, Training, Software, Inventory Management, Dialysis, Oil Fracturing, Cloud Services, Commercial Food Equipment Service, Mortgage Banking, Investments, Portfolio Management, Estate Management and Probate.

SUMMARY

Experienced Corporate Trainer and Software Deployment Lead with a proven track record of delivering over 2500 training sessions and deploying proprietary software in 75% of dialysis clinics nationwide. Skilled in Salesforce CRM training, EMR/EHR software deployment, and soft skills development. Passionate about enhancing user proficiency and optimizing processes across diverse industries.

TOPICS

SOFT SKILLS TECHNICAL SKILLS

Understanding Social Styles Proprietary CRM and EMR systems

Dealing with Difficult Clients Salesforce, VBA

Improving Versatility Access, SQL, Crystal Reports

Customer Engagement Excel, PowerPivot, Project

Addressing Objections PowerPoint, Word, Outlook

Train-the-Trainer HTML, JavaScript, CSS, pHp

Building Trust & Accountability XML, XSL

Leadership & Communication SAP, ORTEC (ORD)

Collaboration & Relationship Building Google Meet, WebEx, Adobe Connect, Zoom

Productive Work Artificial Intelligence (ChatGPT, Gemini, Copilot,

Midjourney, Claude)

CERTIFICATIONS AI Workplace Proficiency

WORK HISTORY

2001 - present John Parlette (Atlantic Beach, Florida)

Instructor Extraordinaire™

Facilitates the implementation and training of proprietary system software (rollouts) to existing and new employees.

Serves as a liaison to major stakeholders, providing guidance and direction to client, end-client, peers, and consumers. Resolves contract issues that arise.

Delivered over 2500 sessions of training to large and small groups of adults, conducted in classroom style, one-on-one, and online live to groups of both technical and non-technical users of both technical and non-technical users.

Develops online content, labs, role-plays, group activities, simulations, and demos. Works cooperatively within and across internal and external organizational boundaries.

Projects (sorted by end-date)

Please note that long-term assignments overlap with short-term assignments.

2007 – present New Horizons (multiple Florida locations)

Facilitator/Instructor/Trainer

Delivered instructor-led courses in Access/Excel/Project/Outlook/Visio/PowerPoint, VBA, VBScript, SQL, HTML, CSS, JavaScript, Dreamweaver. Also delivered Online-Live courses using Elluminate and New Horizons' Live Labs.

2024 – 2024 Mars Group (Nationwide)

EMR Implementation Onsite Support

Spearheaded the successful adoption of new systems and workflows, focusing on Voyager Health, Mars’ proprietary Epic-based EMR software with ambient AI, ensuring seamless integration and elevated user proficiency across multiple Banfield Veterinary Markets nationwide.

Provided robust implementation support during Go-Lives, successfully onboarding diverse end-user groups such as Customer Service Coordinators, Veterinary Assistants, Veterinary Technicians, and Veterinarians.

Collaborated with Mars Veterinary leadership and external vendor teams to promptly address technical issues during Go-Lives, minimizing disruptions and ensuring smooth system transitions.

Served as a strategic liaison between field teams and executive leadership, identifying training gaps, gathering actionable feedback, and presenting data-driven solutions to enhance operational success and user engagement.

Championed best practices for system utilization and workflow optimization, resulting in increased efficiency and satisfaction among diverse user groups.

2024 – 2024 Stellar (Jacksonville, Florida)

Facilitator

Delivered hybrid soft skills classes to all company managers in Building Trust & Accountability, Leadership & Communication, Collaboration & Relationship Building, and Productive Work.

2024– present The Knowledge Academy

Soft Skills Facilitator (nationwide)

Facilitated customized soft skills classes: Effective Communication Skills & Train the Trainer.

2018 – present United Training (Nationwide)

Facilitator/Instructor/Trainer

Delivered customized instructor-led courses in Access/Excel/Project and VBA.

2022 – 2023 DaVita Dialysis (Nationwide)

EHR Implementation Specialist / Trainer

Deployed proprietary Epic-based EHR software in dialysis clinics nationwide. Followed up remotely and provided additional support.

2020-2021 ESA (Virtual)

Course Content Developer / Trainer

Created and delivered a 10-week course, “Success with Standardized Testing” via Google Meet.

2020-2020 Amtech (Jacksonville Beach, FL)

Curriculum Developer / Trainer

Created instructor-led modular courses for proprietary software based on roles in the restaurant tech / commercial food equipment service industry: Dispatcher, Mobile Technician, Billing Clerk, Contracts, Parts Manager, Manager, and Administrator. A typical module consists of an Essentials reference guide, FAQs, slides, exercises, and a training script.

2020 – 2020 Aptara (Remote)

Subject Matter Expert

Provided content for HTML and JavaScript classes being developed for a micro-learning app.

2018 – 2019 TBC (Nationwide)

Software Trainer

Trained warehouse managers, staff, and drivers on SAP inventory management software, route optimization, and driver phone apps. Worked closely with Support Call Center. Supported during testing, demonstration and go-live. Provided support during go-live resolving issues and concerns.

2015 – 2019 Synergistix (Nationwide)

Facilitator

Delivered iPad and Windows tablet training on proprietary CRM software to sales reps from different pharmaceutical companies in the U.S. and Canada.

2014 – 2018 ONLC (Virtual)

Online Software Trainer

Instruct core (end-user) and advanced (customization) workshops in Salesforce (classic and Lightning) via ONLC’s proprietary learning platform.

2017 Logicalis (Nationwide)

Facilitator

Delivered Salesforce CRM training in person and via WebEx to account executives, sales support representatives, and system architects as part of a nationwide rollout.

2016 – 2017 Honeywell (Nationwide)

Facilitator

Trained Otis elevator mechanics on proprietary Workflow Management software for Windows phones.

2012 – 2015 Reynolds American Inc. (Winston-Salem, NC)

System Facilitator

Delivered 2-day, hands-on classes to large groups of experienced district managers in new release of proprietary CRM/ERP system. Led discussions on change management and facilitation techniques. Facilitated courses on Consumer Engagements and Social Styles.

2014- 2014 AFLAC (Columbus, GA)

Trainer

Provided training and classroom support during the rollout of Aflac’s new platform to incorporate products in response to Healthcare Reform and introduce the new sales methodology. Worked closely with call center staff.

2013 – 2014 WellPoint Blue Cross/Blue Shield (Columbus, GA)

Call Center System Trainer

Delivered 8-week classes to new hires on Healthcare Reform (ACA) and more than ten proprietary system applications to handle Healthcare Reform exchanges at a call center. Focused on inbound calls and customer service.

2011 – 2012 DaVita (Nationwide)

Lead Information Technology System Trainer

EMR system trainer for go-live proprietary software implementation in kidney dialysis clinics nationwide. Led one-week advanced skills classroom training with an average of 20 clinical super users. Provided in-clinic, over-the-shoulder training for all designated end-users (physicians, nurses, patient care technicians, and administrative staff). Performed testing and troubleshooting of system connectivity prior to go-live date.

2001- 2011 AOL / Time Warner AOL (Sterling, VA)

Facilitator

Responsible for VBA/Excel and VB programming knowledge transfer and troubleshooting workshops. Also developed and implemented Internet Programming series that most technical employees at AOL follow: HTML, CSS, JavaScript, AJAX, XML, XSLT, Schemas, pHp, PhotoShop. Delivered courses that focus on hand code efficient, table-less, cross-browser compliant HTML, CSS, and JavaScript.

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