Customer Service Front Desk

BRIDGEPORT, CT *****, BRIDGEPORT, US, ***** •

***********@*****.*** • +1-347-***-****

LOUISE GALINDEZ

Customer Service

PROFESSIONAL SUMMARY

To obtain a full time position in a positive and friendly environment where I can utilize my customer service skills

EMPLOYMENT HISTORY

PROVIDER RELATIONS COORDINATOR Feb 2023 - Present

CTS Trumbull, CT

• Collaborated with internal teams to resolve provider issues and concerns in a timely manner, resulting in improved provider retention rates

• Negotiated contracts and fee schedules with healthcare providers to ensure competitive pricing while maintaining quality standards

LEAD TESTING ASSOCIATE Jan 2022 - Dec 2022

Hartford HealthCare Bridgeport, CT

• Registration on Epic

• Rescheduling appointment making appointment verifying insurance

• Patient observation

• Inventory

FRONT DESK RECEPTIONIST Feb 2021 - Jan 2022

Cambridge Health and Rehabilitation Center Connecticut

• Responsible for taking care of incoming calls

• Unlocking armed door for visitors

• Repairing medical charts

• Receiving new admission

DIETARY AIDE Feb 2021 - Jan 2022

Cambridge Health and Rehabilitation Center Connecticut

• Receiving specific diets for each resident

• Letting the cook know what diet needed to out

• Delivering door to residents

CUSTOMER SERVICE Sep 2018 - Aug 2020

BJs Stratford, CT

• Interacting with customers

• Problem solving

• Selling membership

• Signing customers up for credit card

• Cashier

• Selling lottery ticket

• Making sure all members experience a welcome and delightful shopping

• Overnight inventories

• Picking and packing for ship from club

DUNKIN SUPERVISOR Jun 2016 - Mar 2018

KPV LLC dba Dunkin' Donuts Fairfield, CT

• Ensuring that my team was properly trained for the job

• Running the front line

• Back runs

• Closing end of day data

• Safe counts

• Making sure the store was up to code

• Dealing with different scenarios/problem solving

• Interaction with customers

BABY SITTER 2009

Care for Kids Bridgeport, CT

• Assisted in taking care of children for working parents

• Greeted parents and children at the beginning and end of the day

• Served daily meals and escorted children to the bathroom

• Assisted daycare provider with the distribution of breakfast and lunch

• Responsible for getting the kids ready for pickup time

• Monitored children's playtime and nap time

EDUCATION

HIGH SCHOOL DIPLOMA 2007 - 2008

Madison High School Remote

SKILLS

Customer Service, Medical Reception, Help Desk, Team Work, Microsoft Word, Computer Skills, Problem Solving, Front Desk, Call Center, Phone Etiquette, Epic, Inventory Management. LANGUAGES

English (Native), Spanish (Native).

ADDITIONAL INFORMATION

VOLUNTEER EXPERIENCE

School Volunteer - Dunbar Elementary School

• Provided a safe, enjoyable and structured learning environment

• Assisted the supervision of children on outdoor activities

• Prepared and distributed meals for the children

VOLUNTEER EXPERIENCE

Camp Counselor - Roosevelt Elementary

School

• Developed activities to teach children skills in a way that makes learning fun

• Engaged children in recreational activities

• Supervised children play time and involve them in educational games

• Maintained safe environment for children

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