Operations Manager Part-Time

Erica Patchett

Madison, AL ***** • 256-***-**** • **************@*****.***

Professional Summary

Resourceful and driven finance and administrative professional with over five years of progressive experience in operations, billing, and HR support. Known for improving process efficiency, ensuring compliance, and fostering high-performing teams. Adept at managing complex administrative functions, interpreting financial data, and handling confidential personnel matters. Currently pursuing a Bachelor’s Degree in Business Administration with a 4.0 GPA and 50% degree completion.

Key Qualifications

5+ years of administrative and operations experience in healthcare, behavioral services, and construction sectors

Advanced user of Microsoft Office Suite, especially Excel; instructor-led advanced Excel training completed in 2022

Certified in CPR (HIS, valid through September 2025)

Registered Behavior Technician (Certified February 2021)

Exceptional interpersonal, organizational, and analytical skills

Strong contract management and compliance experience

Trusted to handle confidential employee, financial, and operational data

Known for improving client satisfaction, reducing billing errors, and supporting team development

Professional Experience

Operations Manager and Billing & Invoicing Manager Limitless Learning Feb 2024 to Present

• Lead day-to-day operations for a behavioral therapy clinic, ensuring high-quality service delivery across departments

• Manage all billing and invoicing procedures, ensuring accuracy and compliance with Medicaid, private payors, and audit regulations

• Direct HR functions including recruitment, onboarding, performance management, and personnel issue resolution

• Implement new billing workflows that increased invoice accuracy by 25% and reduced delays in payment processing

• Supervise cross-functional administrative teams; assign duties and monitor progress for operational alignment

• Conduct monthly financial audits to detect discrepancies, maintain clean records, and streamline client billing

• Draft and update financial protocols and patient-facing documentation to improve transparency and trust

• Resolve outstanding insurance issues with major payors (e.g., BCBS, CHAMPVA) and recover lost revenue

Business Operations Administrator (Part-Time) McGuire Plumbing and Septic Dec 2024 to Present

• Maintain accounts payable/receivable and ensure vendor payments and client invoicing are completed accurately and on time

• Draft, review, and organize service agreements, job orders, and subcontractor agreements

• Monitor compliance with local/state licensing laws and federal safety guidelines

• Track license renewals, certifications, and insurance requirements

• Support year-end tax filing by organizing documents and reconciling accounts

Assistant Property Manager (Part-Time) K Bar M Farms Dec 2024 to Present

• Support the part-time management of residential rental properties, handling tenant communication, lease preparation, and maintenance coordination.

• Track and manage incoming rent payments, deposits, and property-related expenses to maintain accurate financial records.

• Assist with marketing available units, conducting property showings, and screening prospective tenants.

• Help ensure tenant satisfaction and preserve property value through timely responses and organized oversight.

Billing and Invoicing Manager & Assistant Operations Manager Limitless Learning Jul 2023 to Feb 2024

• Managed all client billing, posting payments, and resolving discrepancies with both public and private payors

• Designed new invoicing templates and procedures to reduce client confusion and increase collection efficiency

• Collaborated with leadership to identify gaps in revenue collection and introduced tracking tools for improved visibility

• Played a key role in transitioning the organization to an updated billing software platform

Registered Behavior Technician Limitless Learning Aug 2022 to Jul 2023

• Delivered therapeutic services to children with autism spectrum disorder under the guidance of a Board Certified Behavior Analyst (BCBA)

• Collected real-time data and contributed to behavior assessments and plan modifications

• Assisted with staff training and demonstrated behavior techniques to parents during sessions

Registered Behavior Technician Hope Autism Clinic Jan 2022 to Aug 2022

• Worked 1:1 with pediatric clients on customized skill-building programs

• Partnered with clinical supervisors to execute individualized education plans

• Documented progress reports and communicated daily updates to families

Client Care Representative (Temp) Winchester Rd Animal Hospital Mar 2021 to Oct 2021

• Handled client intake, appointment scheduling, and payment processing in a busy animal hospital environment

• Improved customer retention through attentive service and streamlined processes

• Developed a tracking system for follow-up visits and medication refill reminders

Veterinary Assistant Huntsville Veterinary Specialists and ER Sep 2020 to Mar 2021

• Assisted veterinarians in surgical prep, post-op care, medication administration, and emergency triage

• Supported inventory control and ensured sterile protocols were followed across exam rooms

• Acted as client liaison to provide updates on hospitalized patients and post-discharge care instructions

Education

Bachelor of Business Administration (In Progress) Strayer University 50% degree completion • GPA: 4.0

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