Patient Care Customer Service
Resume:
Aaliyah M. Brown
**** ******* ***** *** **********, CA 726-***-**** ************@*****.***
PROFESSIONAL SUMMARY
Detail-oriented and dedicated Medical Assistant with a strong background in emergency medical services and patient care. CPR and First Aid certified, with a thorough understanding of medical terminology and clinical procedures. Skilled in providing patient care, maintaining accurate medical records, and delivering high-quality customer service. Seeking to leverage my knowledge and expertise in a dynamic healthcare environment where I can contribute effectively to patient care and team success. CORE COMPETENCIES
•Clinical Patient Care & Support•Patient Monitoring & Health Assessments•Medical Documentation & Recordkeeping•Strong Communication & Interpersonal Skills•Emergency Medical Response •Customer Service Excellence•Time Management & Multitasking•CPR & BLS Certification •Critical Thinking & Problem-Solving
PROFESSIONAL EXPERIENCE
Medication Technician
Sacramento,CA April 2025-Present
● Pour and assist residents with medications according to Physician orders, medication training, and Company policies and procedures.
● Follow “Medication Training” policies and procedures regarding infection control, standard precautions, biohazard waste, and sharps management, and disposal.
● Fax new orders to pharmacies following Company policies and procedures.
● Communicate to Physician, Pharmacist, family and DRS and/or Nurse if resident misses any scheduled doses of medication.
● Document immediately when medication is given to residents.
● Re-order medications following the Company policies and procedures.
● Document immediately when a resident receives a PRN medication
● Complete all documentation on a new resident for the medication program in a timely manner.
● Log in all medication deliveries on the resident’s Centrally Stored sheet.
● Ensure the accuracy of the Medication Assistance Record (MAR) at all times, and report concerns to the Manager.
CYP Program Assistant
Lackland AFB, TX January 2022 – Present
● Designed and implemented tailored activity plans that promoted developmental progress while ensuring safety for program participants.
● Provided close supervision, addressing health concerns and identifying any signs of illness or neglect in participants.
● Maintained clear and professional communication with parents, staff, and command personnel, offering timely feedback and updates on participant progress.
● Assisted in maintaining compliance with Department of Defense (DoD) regulations, ensuring all activities and records were accurately documented.
● Conducted participant evaluations, monitored developmental progress, and provided feedback for program improvements.
Caregiver
Hearts at Home Senior Care, San Antonio, TX March 2023 – March 2025
● Delivered compassionate and personalized care to senior clients, assisting with daily living activities, mobility, and medication management.
● Monitored and documented changes in client health status, providing timely reports to healthcare professionals as necessary.
● Ensured a clean and safe living environment by adhering to health and safety standards.
● Collaborated with healthcare teams to develop and execute holistic care plans, ensuring comprehensive client care.
Financial Advisor
San Diego, CA March 2021 – March 2023
● Developed personalized financial strategies tailored to meet client goals and objectives, providing expert advice and actionable financial plans.
● Built and maintained strong relationships with clients, ensuring trust and satisfaction by offering ongoing financial guidance.
● Prepared and presented detailed financial reports, offering insights and recommendations for improved financial planning.
● Managed client schedules, coordinating and ensuring timely financial planning meetings for a portfolio of clients.
EDUCATION & CERTIFICATIONS
● MTI College, Medical Assistant Certification – October 2021
● CPR/BLS Certified – July 2025
● First Aid & AED Certified – July 2025
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