Customer Service Specialist

Kate Grindstaff

• 616-***-**** • **************@*****.***

Customer Service Specialist with 30+ years of experience assisting with and fulfilling customers needs and requirements. A proven track record of using my excellent personal, communication and organization skills to lead and recruit excellent personnel, and improve department efficiencies. Team player with excellent communication skills, high quality of work, driven and highly self-motivated. Strong negotiating skills and business acumen and ability to work independently.

A service specialist provides expert assistance to clients, addressing their needs, resolving issues, and ensuring high-quality and time sensitive service and delivery. Responsibilities include client interaction, specific duties to each place of employment, technical problem-solving, training, documentation, and continuous process and product improvement.

Experience

2017 – PRESENT

Barista Manager Simpatico Coffee Holland, MI

Customer service: Provide excellent customer service and resolve complaints

Inventory: Maintain inventory, order supplies, and manage sales

Staffing: Schedule shifts, hire and train new staff, and manage time-off requests

Quality control: Monitor and maintain quality control for beverages

Communication: Communicate company standards and procedures to staff

Safety: Ensure safety features are maintained and communicate hazards to staff

Equipment: Ensure equipment is properly functioning and perform regular maintenance

Cleanliness: Maintain a clean and organized work environment

Performance: Monitor performance metrics and report on sales

Business goals: Collaborate with management to achieve business goals. Weekly Management meetings and quarterly company meetings.

New menu items: Assist in the development of new menu items and seasonal items.

Health and safety: Ensure compliance with health and safety regulations

As a Barista Manager, I perform basic barista duties, such as brewing coffee, grinding beans, and making espresso drinks per order.

2007– 2017

Customer Service Specialist Menards Holland, MI

As a Menards team member, I provided exceptional customer service, treated customers like guests, and aimed to provide an amazing experience for each customer

As a Stock team member, I kept shelves stocked and provided customer service by greeting customers and helping to create a great customer experience. Stock team members are focused on providing excellent customer service and creating a welcoming environment.

I worked in the Hardware department and Shipping/Receiving.

I was recertified annually for forklift.

I Managed the Plan-A-Gram department.

Skills

• Proficient with point of sale operations

• Proficient at running a register, balancing the till, counting money

• Team player, but can work independently

• Excellent time management skills

• Organization skills

• Ordering and receiving skills

• Answering business phone with problem solving skills

References upon request

Contact this candidate