Operations Manager Medical Assistant
Resume:
Dena A. Custardo
**** ******* **** - ****** ** **583
Headline:
HEALTHCARE ADMINISTRATOR with over 20 years of expertise improving and shaping successful organizations; enhancing profitability and reputations, while improving the quality of the work environment. Career Highlights:
THE ASSOCIATION FOR WOMEN’S HEALTH CARE, LTD. Chicago, IL Practice Administrator 2014-Current
● Lead all facility operations for a 16-provider OB/GYN practice affiliated with Northwestern Medical Hospital
● Implemented Greenway EMR in a practice of 60+ employees.
● Optimized client bill process for labs, including NIPT and carrier screening testing. Business Manager
● I moved to Tennessee in 2023 and continued to work remotely as the Business/Operations manager
● All operations, Billing, Accounts Payable, Reporting, Contracting, Auditing, HR management, Payroll, Credentialling, and IT projects
ADVOCATE MEDICAL GROUP Mount Prospect, IL
Practice Administrator 2013-2014
● Lead all facility operations for a 7-physician corporate-run Family Practice affiliated with Lutheran General Hospital
● Assisted in enhancing billing processes to improve reimbursement for the group.
● Assisted in physician recruitment.
● Implemented protocols to meet meaningful use #2, become a PCMH, and become NCQH-accredited. Orchard Medical Center, S.C. Antioch, IL
Practice Administrator 2007 - 2013
● Lead all business and operational aspects of this private 5-provider Family Practice affiliated with Advocate Condell and Vista Memorial. Directed all fiscal, legal, administrative, human resource, and productivity-based functions of the practice. Developed and administered annual budget of $3 million and directed staff of 25.
● Modified external support through redesign of accounting system, financial reporting, and legal support.
● Organized corporate restructuring and restatement of corporate bylaws, physician employment agreements, and physician shareholder agreements, developing an LLC.
● Coordinated physician recruitment and transition, including all credentialing.
● Optimized Laboratory and X-ray services that yielded annual savings of more than $100,000.
● Planned, implemented, and optimized the Electronic Medical Record system from paper to EMR and then converted that system to another EMR. Successfully attested to Meaningful Use Level 1. Clinical Supervisor 2000-2007
● Redesigned clinical end by reducing reliance upon Registered Nursing staff through staffing modifications and operational enhancements. Cost savings of $200,000 annually and additional revenue of $200,000.
● Organized GPO for all medical supplies and immunizations, saving the corporation 30% in overall cost. Redirected office to re-bid malpractice with an additional savings of 25%.
● Prepared and coordinated office staff meeting.
● Running a CLIA-certified lab and knowledge of running all equipment in the lab including The ATAC Chemistry Analyzer, Cell-Dyne CBC, and Tosoh Analyzer. Dena A. Custardo
1375 Lovejoy Road - Sparta TN 38583
Foundation Positions:
● Primary Care 1999-2000
o Medical Assistant
● Dr. Elstrom & Dr. Hall Orthopedics 1997-2000
o Medical Assistant/Biller
● Alpine Family Physicians 1996-1997
o Insurance Biller/Accounts Receivable
● Northshore Hematology & Oncology Associates 1993-1996 o Insurance Biller/Accounts Receivable
● Metro-Suburban Medical Specialist 1989-1993
o Assistant Office Manager
● Dr. Hugo Muriel 1988-1989
o Medical Assistant
● Ravenswood Family Health Center 1987-1988
o Receptionist/Medical Assistant
SKILLS:
● Revenue Cycle Management – Coding, Data Entry, Verification of Benefits, Prior Authorization, and referrals
● Credentialing – CAQH, NPI, NPPES, PECOS, Hospital Affiliation, License, Controlled Substance, DEA
● Operations Management – Planning, organizing, and supervising all day-to-day aspects of the medical office
● HR Management – End-to-end process
● Business Management – A/P, A/R, Reporting
● Clinical Documentation and Review – Auditing, Quality assurance
● Scheduling & Reception – appointment scheduling, surgery scheduling, answering phones, taking messages, calling results, triage
● Payroll – UKG, Paychex Flex, ADP
● Microsoft Excel/Office/Outlook/Word/PowerPoint
● IT support – Epic, Athena, Greenway, Allscripts, eCW, Phreesia
● Medical Assisting – Vitals, injections, venipuncture EDUCATION:
Associate’s degree in applied science Triton College, 1989 Ongoing development courses throughout my career River Grove, Illinois MEMBERSHIPS:
● Illinois Medical Group Management Association (Illinois MGMA)
● Medical Group Management Association (MGMA)
● Professional Association of HealthCare Office Managers
● (PAHCOM) American Medical Assistant Association (AAMA) VOLUNTEER ACTIVITIES:
Board Member, Illinois MGMA 2013, 2014
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