Operations Specialist Network

AARSHNA VASAYA

Network Operations Specialist

Mail: **************@*****.*** Mobile:+1-682-***-**** linkedln

PROFESSIONAL SUMMARY

Results-driven Network Operations Specialist with 5+ years of experience managing end-to-end network infrastructure across Telecom domain. Proven expertise in monitoring and troubleshooting large-scale RAN, Core, IP, and transport networks, including real-time fault management across 2G/3G/4G/5G systems. Skilled in incident resolution, protocol-level debugging (MPLS, BGP, OSPF), and supporting mission-critical services in 24x7 NOC environments. Strong background in configuring and maintaining Cisco and Juniper network devices, SD-WAN deployments, and firewall/security enforcement using Fortinet and Cisco ASA. Adept in automation using Python and Ansible, with hands-on experience in cloud integrations (Azure VNets), monitoring tools (SolarWinds, Netcool, PRTG), and ITIL-based service management via ServiceNow and Remedy. Recognized for cross-functional coordination with RF, Transport, Core, and vendor teams (Ericsson, Nokia, Huawei) to minimize downtime, improve MTTR, and optimize network KPIs. Passionate about building resilient, high-performing networks and driving continuous service improvement across hybrid infrastructures.

TOOLS

•Network Protocols: TCP/IP, UDP, BGP, OSPF, MPLS, DHCP, NAT, DNS, SNMP, SIP

•Wireless & Telecom: RAN, BTS/eNodeB/gNodeB, 2G/3G/4G/5G, SINR, Handover, OSS, Core, Backhaul, Transmission, Fiber, Microwave

•Routing & Switching: Cisco Catalyst, Juniper EX Series, VLAN, STP, VTP, VRF, Inter-VLAN Routing, EtherChannel

•Firewalls & Security: Cisco ASA, Fortinet FortiGate, IPS/IDS, ACLs, TACACS+, 802.1X, Zero Trust, Azure NSG, VPN (IPSec, SSL)

•Monitoring Tools: SolarWinds NPM, Netcool, PRTG, Wireshark, OSS Dashboards, Service Now, Remedy

•Cloud & Virtualization: Azure VNets, VNet Peering, Hybrid Connectivity, Cloud Gateways

•Automation & Scripting: Ansible, Python, PowerShell

•SD-WAN & WAN Optimization: Cisco Meraki SD-WAN, WAN Load Balancing, QoS, Traffic Shaping

•ITIL & NOC Operations: Incident/Change Management, RCA, MNE Handling, Ticketing, Escalations, 24x7 NOC Support

•Collaboration & Vendors: Ericsson, Nokia, Huawei, Field Teams Coordination, Firmware Upgrades, RMA

•Documentation Tools: Microsoft Visio, Excel, SharePoint, Confluence

PROFESSIONAL EXPERIENCE

T-Mobile, Dallas, TX

Network Operations Specialist Feb 2022 – Present

Monitored and managed nationwide telecom infrastructure including RAN, Core, and IP transport networks using Netcool, SolarWinds, OSS dashboards, and ServiceNow.

Troubleshot 2G/3G/4G/5G service degradation, outages, and alarms in real time across thousands of cell sites, improving SLA compliance and reducing MTTR.

Resolved BTS/eNodeB/gNodeB alarms, backhaul issues, and transport link failures by coordinating with field engineers and vendor teams.

Performed fault isolation and recovery for MPLS, BGP, OSPF, and EIGRP issues within Core Routing and Transmission infrastructure.

Ensured end-to-end service assurance by bridging RF, Transport, Core, and IP teams to troubleshoot cross-domain incidents efficiently.

Responded to Major Network Events (MNEs), initiated incident bridges, and authored RCA documentation in line with ITIL frameworks.

Analyzed call drops, handover failures, and SINR issues using drive test data, OSS KPIs, and Wireshark, supporting targeted RF optimization.

Supported planned maintenance including software upgrades, network rehoming, and cell site integrations with minimal service impact.

Operated and monitored fiber optic and microwave links, validating signal quality via OTDR, loopback testing, and latency metrics.

Utilized ServiceNow, Remedy, and MS Dynamics 365 for incident and work order tracking, ensuring clear documentation of escalations and resolutions.

Collaborated with Ericsson, Nokia, and Huawei on RMA, firmware issues, and rollout of new network features and enhancements.

Participated in 24x7 NOC rotations, consistently meeting KPIs such as Network Availability Rate (NAR) and Mean Time To Repair (MTTR)

Houtmart, Dallas, Texas

Network engineer Jan 2021 – Feb 2022

Configured and maintained Cisco Catalyst switches and Juniper EX Series routers, enabling a secure and scalable network infrastructure for insurance operations.

Deployed and supported Fortinet FortiGate firewalls, ensuring PCI-DSS compliance and safeguarding sensitive financial and customer data.

Implemented Meraki SD-WAN to improve branch office connectivity, enhance bandwidth utilization, and reduce WAN latency.

Monitored and analyzed traffic patterns using PRTG and Wireshark, proactively identifying and resolving performance bottlenecks.

Established and maintained IPSec VPN tunnels between branch sites and data centers to support secure inter-office communication.

Automated repetitive tasks, such as configuration backups and deployment, using Ansible and Python, improving operational efficiency.

Applied Quality of Service (QoS) policies to prioritize critical insurance applications, ensuring optimal network performance.

Partnered with cybersecurity teams to deploy IDS/IPS systems, enhancing threat detection and mitigation capabilities.

Conducted regular network security audits, remediated vulnerabilities, and enforced compliance with industry best practices.

Delivered Tier 2/3 support and facilitated knowledge transfer sessions for IT support teams, boosting in-house network management capabilities.

Documented network topology, device configurations, and standard operating procedures to streamline troubleshooting and on boarding.

Purevisitx, Austin, Texas

Network Engineer Jan 2020 – Dec 2020

Installed, configured, and managed Cisco ASA firewalls and Juniper EX switches, building high-availability and secure network infrastructures across enterprise sites.

Administered Active Directory-integrated 802.1X authentication and TACACS+ for centralized identity and access control.

Configured and supported site-to-site and remote-access VPNs, optimizing security and uptime for distributed IT environments.

Resolved Layer 2/3 routing issues using Wireshark, traceroute, and ping, improving incident response times and uptime.

Deployed Azure Virtual Networks (VNets), peering them with on-premises systems to enable secure hybrid cloud communication.

Created and maintained VLANs, trunking, and inter-VLAN routing with Switchport Security, protecting against rogue device connections.

Utilized SolarWinds Network Performance Monitor (NPM) and SNMP for real-time monitoring, alerting, and proactive performance tuning.

Conducted network load and throughput analysis to support IT capacity planning and futureproof enterprise scaling

Designed and executed disaster recovery simulations, validating RTO/RPO requirements and enhancing network resilience.

Provided Tier-1/2 support for network-related tickets, resolving issues through PowerShell scripts, config audits, and log reviews.

Maintained detailed network topology diagrams and documentation, improving on boarding and system transparency.

EDUCATION

Master’s in Computer Science - Texas A&M University

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