Customer Service Port Richey

K A R E N F L O W E R S

C O N T A C T

727-***-****

***********@*****.***

New Port Richey, FL, USA

P R O F E S S I O N A L O V E R V I E W

Reliable and detail-oriented professional with experience in administrative support, senior care hospitality, and recruitment services. Demonstrated ability to manage multiple responsibilities with a positive attitude and a strong work ethic. Skilled in communication, organization, and customer service, with a passion for helping others and maintaining a welcoming, efficient environment. W O R K E X P E R I E N C E

Receptionist

Grand Villa – New Port Richey, FL

02/2025 – Present

Greet and assist residents, guests, and vendors in a courteous and professional manner

Manage incoming calls, appointments, and front desk responsibilities

Maintain records and ensure accuracy in documentation

Support administrative staff with scheduling, filing, and correspondence

Server

Vitality Senior Living – Hudson, FL

07/2024- 11/2024

Provided meal service to residents while ensuring dietary needs and preferences were met

Delivered friendly and respectful customer service to enhance the residents' dining experience

Assisted with setup, service, and cleanup of dining areas

Worked collaboratively with kitchen and care staff to ensure timely and accurate service

Centralized Recruiter

Aucera – Port Richey, FL

10/2020- 01/2024

Coordinated recruitment efforts for multiple positions across different departments

Conducted applicant screenings, scheduled interviews, and maintained communication throughout the hiring process

Managed candidate pipelines and ensured compliance with hiring standards

Played a key role in improving candidate engagement and reducing time-to-hire

E D U C A T I O N

High School Diploma

Cynthia Warner School

Takoma Park, MD

Certificate of Medical Transcription

& Office

AB Technical Institute

Ashville, NC

S K I L L S

Excellent verbal and written

communication

Professional front-desk etiquette

Calendar and appointment

scheduling

Data entry and record

management

Applicant screening and

recruitment coordination

Multitasking in fast-paced

environments

Team collaboration and

independent problem-solving

A D D I T I O N A L W O R K

E X P E R I E N C E

Care Giver

Home Care Provider - Holiday, FL

05/2012- 01/2019

Licensed Customer Service Rep.

NC Farm Bureau - Mills River, NC

11/2005- 05/2012

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