Customer Service Administrative Assistant

Crystal Comer C: 832-***-**** E: *******.*******@*****.***

PERSONAL SUMMARY

Dynamic Administrative Assistant with over 15years of experience in streamlining operations and enhancing team productivity across various departments. Expertise in document management, SAP procurement, and logistics coordination ensures efficient workflows and cost-effective inventory management. Proven ability to develop and implement practical solutions that drive continuous improvement and elevate organizational effectiveness. Committed to supporting teams in achieving operational excellence while fostering a collaborative and motivated work environment. Eager to contribute skills and experience to a forward-thinking organization that values dedication and professional growth.

AREAS OF EXPERTISE

•SAP

•Webtop

•Documentum

•MS Word

•Excel

•Outlook

•CCure

•CASS Freight

•Iron Mountain

EXPERIENCE

EXECUTIVE ADMINISTRATIVE ASSISTANT & CLIENT SUPPORT 10/2024 – 07/2025 JR PERMITS

•Assisted with general request and worked closely with CEO

•Managed records retention program

•Maintained and ordered office supplies

•Ordered and arranged lunches for meetings

•Creation and maintenance of client files for annual audits

•Created billing invoices and processed payments

•Month-end-closings

•Greeted high end and new clients

MAINTENANCE & TURNAROUND ADMINISTRATIVE ASSISTANT 08/2019 – 01/2024 KELLY SERVICES, (BASF Pasadena)

•Administrative assistant to Reliability Maintenance and Turnaround Site Managers

•Create and updated purchase requisitions for products, materials or services

•Excellent relationships with vendors and clients

•Researched and processed invoices for payment, ensuring billable hours and rates are accurate

•Month-end-closings

•Performed routine administrative duties such as:

Coordinate lunch orders for training classes and meetings

Pickup and distribute mail

Create contractor and employee badges granting access to secured locations. Order badging materials, and issued parking stickers

Purchased supplies for employees and Janitorial staff

Set up and prepared offices for new employees

Filing, copying, scanning, maintaining employee files

•Ran accountability monitoring report during emergency and test alarms

•Created and reformatted outdated Turnaround procedures, issuing procedures for review and incorporated edits

•Created administrative closet to help maintain and cut cost on inventory of Coffee, Ink, Covid and Office Supplies

•Warehouse – Created new inventory form, assisted with purchasing supplies, material accuracy and inventory reports. Created a Free-Bin area for safety supplies

OPERATIONS, QC LAB, MATERIAL HANDLING, AND MAINTENANCE ADMINISTRATIVE ASSISTANT 08/2015 - 12/2018 COMPUTECH, (BASF Pasadena)

•Administrative assistant to Operations, QC Lab, Material Handling, & Maintenance Site Managers

•Excellent relationships with vendors and clients

•Reformatted outdated procedures, issuing procedures for review and incorporated edits

•Created and updated purchase requisitions for products, materials or services

•Researched and processed invoices for payment ensuring billable hours and rates are accurate

•Month-end-closings

•Process Technician Testing – Created test to develop mandatory job proficiency and annual safety. Coordinated and proctored during the testing process

•Performed routine administrative duties such as:

Coordinate lunch orders for training classes and meetings

Filing, copying, and scanning, maintaining employee files

Pickup and distribute mail

Create contractor and employee badges granting access to secured locations. Order badging materials, and issued parking stickers

Purchased supplies for employees and Janitorial staff

•Ran accountability monitoring report during emergency and test alarms

•Weekend Inventory – Created purchase orders, ordering Raw materials and chemicals for plant

•QC Lab – Created inventory list, ordered chemicals and supplies

ADMINSTRATION ASSISTANT/RECEPTIONIST 06/2012 TO 06/2015 BAYOU CITY INDUSTRIAL CONTRACTORS

•Answered multi-line switchboard

•Resolved customer issues

•Greeted vendors, clients, and customers

•Hiring and on-boarding of new contractors:

Drug Screening

Physicals

Safety Council Training

•Filing, scanning, and copying documents for company files

CUSTOMER SERVICE SUPERVISOR 07/2007-02/2012 CITICOURIERS

•Answered multi-line switchboard

•Resolved customer issues

•Processed payroll

•Collections

•Hiring and on-boarding of new contractors:

Drug Screening

Physicals

•Maintained company filing system and reports

•Inventory control for onsite vendor storage

SKILLS & ABILITIES

•Having a responsible attitude, remaining calm under pressure, and possessing superb decision- making skills

•Promoting good work practices

•Able to build a positive rapport with coworkers and vendors

•Able to introduce new processes to a team and organization

•Calmly responding to accident and emergency situations

•Ability to present to senior levels of management

•Can quickly grasp and master new concepts

•Can work independently, multi-task, and take ownership of various parts of a project

•Driver’s License with good standing record.

•TWIC (Transportation Worker Identification Credential)

ACTIVITIES AND INTERESTS

An enthusiastic, confident and reliable professional on the job and at home, as a responsible sister and aunt. Fun to be with, good with teaching children and running a tight household. Enjoys comedy clubs, cook outs, organizing children’s charity events.

REFERENCES:

•Gabby Lugo – 713-***-**** Global Turnaround Director @ BASF

•Phyllis Stephens – 713-***-**** Site Service Coordinator @ BASF

•Jasmine Rios – 832-***-**** CEO @ JR Permits Houston

•Andrew Nguyen – 409-***-**** Maintenance Planner/Scheduler @ BASF Port Arthur

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