Customer Service Administrative Assistant
Resume:
Richard Mugno
Port Richey, Florida
*******@*******.***
Profile Summary:
Highly motivated Customer Care Specialist with over 10 years of experience in retail sales and direct customer support. Proven track record in resolving customer issues in both the private sector as well as with local government.
Experience: Aucera (formally known as DialAmerica) Port Richey, Florida
Customer Service Representative 09/29/2020-Present
Initially started as a recruiting specialist, conducting phone screenings with applicants to determine their suitability for an interview with our company. Recently transitioned to a Customer Service Agent role, handling inbound calls for one of our clients. Responsibilities include verifying credit card information and offering a slight upsell for protection services.
Pasco County Schools Pasco County, Florida
Food Service 05/28/2019-03/12/2020
Assisted children in the cafeteria during lunch by serving meals and maintaining a clean and organized environment.
Pinellas County Schools Clearwater, Florida
Food Service 08/28/2018-05/29/2019
Assisted children in the cafeteria during lunch by serving meals and maintaining a clean and organized environment.
Sears Holding Company Clearwater, Florida
Fixture Manager 06/24/2018-07/15/2018
Assigned to manage the sale of store fixtures for the closing date on 7/15/2018. Responsibilities included inventory management, controlling and selling fixtures, and ensuring customers received the correct items.
Pinellas County Government Clearwater, Florida
Administrative Assistant 10/2015 to 02/2017
Answered phones and managed computer tasks. Handled customer complaints efficiently. Completed and submitted all necessary forms and reports to supervisor at the end of each day.
Randstad USA Clearwater, Florida
Administrative Assistant 05/2015 to 10/2015
Gained valuable insights and skills that positioned me for future government employment. Demonstrated adaptability and a proactive approach in a dynamic work environment.
AARP Clearwater, Florida
Administrative Assistant 01/2012 to 12/2013
Began training for a government position. Met and greeted visitors, providing directions and assistance.
Onicon, Clearwater, Florida
Subcontracting for cold call collections 07/20/11 to 12//2013
Assisted their accounting department in collections on cold case files.
Buddy's Home Furnishing, Clearwater, Florida
Manager 03/2001 to 07/2012
I was in inventory department when I was asked to take over a poorly operational store. I leveraged my experience in collections and inventory management, using old files to reengage customers. Successfully grew the store’s customer base from 850 to 1040 new customers. Additionally, I was responsible for hiring and managing employees.
Clearwater Auto Electric, Inc. Clearwater, Florida
Salesman 03/1996 to 07/1999
In this interim position the duties included fulfilling demands for new and existing business accounts, monitoring inventory, and overseeing the delivery of merchandise.
Aaron Rents Inc Clearwater, Florida
Manager 02/1995 to 07/1999
Supervised a staff of eleven, fostering high productivity, morale, and teamwork. Ensured proper staffing levels and recruited quality team members. Additionally, I oversaw and coordinated all store activities, driving increased revenue and profit. Forecasted budgets and set goals with actionable plans to achieve results. I also monitored inventory control, maximizing asset utilization, and minimizing shrinkage.
Aaron Rents Clearwater, Florida
Assistant Manager 01/1995 to 12/1996
Organized and managed warehousing and delivery operations, prioritizing employee safety, inventory quality and customer satisfaction. Supervised and trained all warehouse personnel and drivers. Demonstrated comprehensive knowledge of warehouse operations, including truck loading/unloading, routing, staging, and proper inventory storage.
Education:
High School, 1973 Elmont, New York
Graduated 1973
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