Risk Management Senior Consultant

Dawn Florence

Dallas, Texas 813-***-**** **********@*****.***

Professional Summary

Veteran and certified project and compliance professional with 20+ years in healthcare, defense, and federal sectors. Proven expertise in risk management, audit readiness, governance, and cross-functional coordination. Adept at documenting and resolving complex issues, streamlining workflows, and ensuring compliance with regulatory frameworks such as HIPAA, FISMA, NIST 800-53, and OMB A-123. Recognized for delivering actionable insights, strengthening internal controls, and collaborating with diverse stakeholders to drive timely, compliant resolutions.

Key Competencies

Audit Readiness

Evidence Management

Governance Risk & Compliance

Stakeholder Engagement

Risk Management

Operational Process Improvement

Policy & SOP Development

Regulatory Awareness

Reporting & Status Tracking

Experience

Deloitte October 2021- Present

Solution Senior Consultant

Managed audit readiness and compliance tracking for multiple federal modernization initiatives, ensuring documentation met federal and cybersecurity requirements.

Maintained RAID logs and tracked remediation for audit findings, supporting POA&M creation and closure in collaboration with process owners.

Partnered with cross-functional teams to streamline documentation and issue resolution, resulting in faster audit cycles and improved compliance scores.

Led evidence collection and control mapping in eMASS during the ATO lifecycle to meet FISMA requirements.

Coordinated change impact assessments and developed user guidance to support seamless system transitions.

Provided weekly updates to leadership with clear, actionable status reporting to drive decision-making.

Veterans’ Health Administration April 2014 – October 2021

Program Management Specialist

Coordinated Community Care claims documentation for Whole Health modalities, ensuring accurate processing and compliance with VHA guidelines.

Consolidated and analyzed performance data to identify compliance gaps and recommend corrective actions.

Developed SOPs and training materials, improving operational efficiency by 25%.

Advised leadership on compliance risks, audit findings, and operational improvements.

United States Army Reserves August 2010 – September 2013

Unit Administrator

Managed personnel and financial documentation for readiness reporting, ensuring accuracy and compliance with military regulations.

Oversaw resolution of administrative discrepancies, contributing to improved audit results.

Created standardized procedures to streamline reporting and improve data accuracy.

United States Army December 2008-December 2017

Pharmacy Specialist

Supported pharmacy operations by managing prescription fulfillment workflows, inventory control, and regulatory compliance within military healthcare facilities.

Maintained accurate medication records, ensured adherence to pharmaceutical regulations, and collaborated with healthcare teams to optimize patient safety and service delivery.

Contributed to operational audits and readiness inspections by documenting pharmacy processes, supporting regulatory compliance, and improving workflow efficiency.

Education & Certifications

B.S. Healthcare Administration I Columbia Southern University

Certifications: PMP, CISM, Security+, ITILv4

Clearance: Public Trust

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