Risk Management Customer Service

Albert Mireku

Email: *****************@*****.***

Phone: +1-732*******

Professional summary

Dynamic and results-driven professional with a solid background in project management, risk management, and customer service. Holds advanced degrees and certifications in business consulting, risk management, and customer analytics. Proven experience leading teams, improving processes, and achieving strong results in construction, hospitality, and healthcare. I am skilled in problem-solving, compliance, and working with stakeholders, with a passion for innovation and helping organizations succeed.

Education

Master of Science, Risk Management and business Consultancy, Kwame Nkrumah University of Science and Technology (KNUST) Ghana, (2016 – 2018)

Wisconsin International University College, Accra - Ghana (2004 – 2008)

University of Pennsylvania (Wharton), Customer Analytics

Professional Experience

RHA Health Service, Direct Support Personnel, Sparta New Jersey USA (Since 2024)

Crowe Logistics LLC, Customer Support Specialist – North Brunswick, NJ (2023 – 2024)

Imperial Consortium Ltd – Accra, Ghana, Project Coordinator (Government housing renovations), (2018 – 2021)

Continental Plaza Hotel – Accra, Ghana, Conference and Banqueting Associate (2012 – 2015)

Micheletti Ltd – Accra, Ghana, Cost Control Associate (2010 – 2012)

Skills

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Customer Relationship Management (CRM)

Supply Chain Operations

Project planning and development

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