Customer Service Los Angeles

Andrea Partridge

949-***-**** ************@*****.***

PROFESSIONAL PROFILE

Motivated professional with strong customer service experience, proven problem-solving skills and critical thinking abilities. Eager to grow in a fast-paced, team-oriented environment. Hardworking, adaptable, and committed to learning, excelling, and contributing to a positive company culture.

KEY QUALIFICATIONS

Customer Service Computer Proficiency Group Facilitation Cultural Competence Strong Oral & Written Communication Relationship Building Self-Management Dependable & Punctual Highly Organized & Detail-Oriented Time Management Conflict Resolution Motivated & Results-Driven Leadership & Execution

PROFESSIONAL EXPERIENCE

Childcare Provider, Independent Contractor, Los Angeles, CA 10/2023 – 04/2025

Child development knowledge, behavioral management, managing schedules, creative activity planning, meal preparation and nutrition, housekeeping, and transportation

Referral Coordinator, St. Johns Community Health, Los Angeles, CA 09/2023 – 10/2024

Responsible for but not limited to the following: Insurance Verification, reviewing patient reports and posting to MD accounts, assuring continuity of care for those patients with a referral orders, by coordinating timely specialty. Acting as liaison between the PCP, insurance carriers, specialty providers, and patient(s).

Broker Compensation Representative, Kaiser Permanente, Burbank, CA 02/2021 – 04/2023

Assist broker regarding group and member commissions, Assist with contracting process. Verifying and updating broker licensing. Researching missing group and individual compensation. Locating invoices and troubleshooting broker portal issues. Supporting regional email inboxes

Provider Credentialing Spec./ Mental Health Case Manager, Hillcrest Family Services Dubuque, IA 09/2017 – 03/2020

Credentialing new and existing providers with various insurance carriers ( Optum, Medicare, BCBS etc). Maintain HR files, verify provider licenses, advanced use of CAQH, NPPES, and PECOS systems. Load funding for commercial and private insurance in Cerner system. Verify member eligibility online and by phone

Provided direct support in a four-bed adult group home for individuals with mental health conditions. Assisted with daily living activities including transportation, meal preparation, and housekeeping, while supporting residents with medication management and promoting a safe, stable, and compassionate environment.

Service Center Representative Sedgwick C.M.S., Dubuque, IA 06/2015 - 07/2017

Creating new claims, responding to claim inquiries, corresponding with employers, educating callers of all steps in the claims process, Educating employees on FMLA, STD, and LTD policies. Maintaining 95% or higher quality regarding in and out bound inquiries on claim details • Providing excellent customer service as "the face"of the company, ensuring each caller gets an individualized experience and empathetic listener while remaining efficient with call time

Property Management, Jemison Home, Chicago, IL 06/2015 - 07/2017

Management of a 4 bedroom property overseeing all day-to-day operations and tenant relations. Coordinated move-in preparations, including deep cleaning and staging. Handled rent collection, payment tracking, and financial documentation. Managed utilities, routine maintenance, and emergency repairs. Resolved tenant disputes and enforced lease agreements, including managing evictions when necessary. Developed strong conflict resolution skills and maintained positive tenant relationships.

EDUCATION

CERTIFICATE – MEDICAL ASSISTANT 2013 American Career College, Anaheim, CA

CERTIFICATE – BILLING AND CODING 2008 Everest College, Bedford Park, IL

DIPLOMA 2008 Creekside High School, Irvine CA

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