Customer Service Administrative Support

Estella P. Apolinar

Objective: To obtain a position within a company, maximizing my management skills, quality assurance, program development, and training experience.

Work History:

Chartwells - One University Way, SA, TX, 78224 (Oct 2017-Present) Supervisor/Manager

• Oversee daily operations, including administrative and clerical tasks to support efficient workplace flow

• Manage customer service functions, ensuring a positive experience and resolving escalated concerns

• Conduct cashier audits, prepare daily deposits, and handle change orders and accounts receivable

• Supervise and train employees, providing accurate onboarding and ongoing development

• Utilize computer systems and phone communication to support scheduling, reporting, and documentation

• Successfully completed multiple professional training programs, earning certificates in operations and leadership.

Star Personnel Staffing - 1800 NE Loop 410, SA, TX, 78217 Clerk Apartment Leasing Offices

• Performed clerical tasks including data entry, phone handling, and administrative support for leasing offices.

• Utilized computer systems to manage appointments, tenant records, and leasing documentation. Nadler’s Bakery & Deli – San Antonio, TX (Feb 2009 – Oct 2017) Office Assistant

• Provided administrative support across sales and customer service functions.

• Managed client accounts, including accounts payable and receivable.

• Performed regular cashier audits and assisted with point-of-sale transactions as needed. San Antonio Staffing & Job Placement – San Antonio, TX (May 2008 – Jan 2009) Receptionist

• Performed sales support, customer service, and clerical duties across multiple client companies.

• Gained valuable experience working with both large and small organizations, adapting quickly to various systems and business environments.

• Responsibilities included filing, basic accounting, and ensuring all tasks were completed accurately and on time in fast-paced settings.

CHRISTUS Santa Rosa Hospital – San Antonio, TX (April 1996 – May 2008) Lead Supervisor

• Managed all aspects of high-volume retail operations within the hospital, including the café, Java City coffee shop, and catering services.

• Supervised a team of 26 employees, developed schedules, and oversaw daily operations.

• Responsibilities included reconciling daily cash reports, preparing and depositing daily sales, maintaining inventory, ordering supplies, and addressing customer concerns. Additionally, handled marketing materials, printed daily menus, and provided event support for hospital staff meetings and functions. Stepped in as cashier and catering assistant as needed.

H-E-B Foods – New Braunfels, TX (April 1994 – Feb 1996) Assistant Manager

• Oversaw daily store operations and managed a team of 31 employees. Duties included staff scheduling, customer service resolution, cashier support, sales management, inventory control, and end-of-day register reconciliations.

• Played a key role in ensuring smooth operations and maintaining excellent service standards. Alamo Temporaries – San Antonio, TX (March 1990 – March 1994) Administrative Temp

• Provided clerical and administrative support across various office environments.

• Duties included typing, filing, faxing, copying, data entry, and other general office responsibilities.

• Adapted quickly to new systems and contributed to efficient daily operations in each temporary placement. Education:

• Fox Technical High School-1986

High school diploma

• Texas Safety, Leadership, Customer Service, and Food Safety trainings ARAMARK Corp. San Antonio, TX

Computer and Office Work Experience:

• Proficient in a wide range of administrative and clerical functions including typing, drafting memorandums and correspondence, data entry, record-keeping, and spreadsheet management. Skilled in Microsoft Excel, AIR systems, accounts payable (A/P), and operating multi-line phone systems.

• Experienced in handling front-office operations such as answering telephones, sorting and distributing mail, and operating office equipment including 10-key calculators, fax machines, and postage meter machines.

• Familiar with coordinating incoming and outgoing shipments via major carriers including FedEx, UPS, and DHL.

• Strong customer service and communication skills, with the ability to interact professionally with clients and team members.

• Well-organized, detail-oriented, and capable of managing high-volume inventory and cash-handling tasks. Bilingual: Fluent in English and Spanish.

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