Customer Service Insurance Agent
Resume:
Trudy A. Bettinger
Charlotte, NC 28278
**********@****.***
Life and Health Insurance Agent
Professional Summary:
Licensed Life and Health Insurance agent
Dedicated professional with experience in customer service
Excellent keyboarding skills and 10 key
Call center experience
Great customer service skills and detail-oriented
Experience in Epic for insurance
Proficient in Microsoft Office programs
Professional Experience:
Globe Liberty National
October 10 2024 – March 2025
Searching leads. Making cold calls for appointments.
Manpower Group
February 2024- April 2024
Processing income tax returns in mailroom.
Crossmark- Charlotte, NC
May 2023 – August 2023
Merchandising duties in nine retail stores.
Alpha-Rae Personnel – Fort Wayne, OH
October 2022 to February 2023
QA inspector for vehicle registration forms for DMV branches. Worked in warehouse to arrange boxes for shipping and inspection.
Creative Financial Solutions – Van Wert, OH
January 2022 – February 2022
Used Epic software system to pull up patient medical records to release information to patients and providers; prepared release forms following all HIPPA regulations. Closed releases when information complete. Used OnBase software to scan in ambulance runs and enter patient information accurately. Performed customer service duties answering phone calls and greeting walk in patients.
Crossmark – Evansville, IN
Retail Representative
April 2020 – March 2021
Visited twelve retail establishments to sell and service a line of health and beauty of products in Walmart stores
Meijer- Evansville, IN
Cashier
October 2019 to February 2020
Methodist Hospital – Henderson, KY
Hospital Insurance Specialist
November 2018 to January 2019
Performed cash posting duties
Downloaded payments from clearing house, transferred into local system, pulled payment information up through EZ Print, matched with payment information.
Posted other payments in Meditech
Performed data entry for collections
Sam’s Club – Roswell, NM, and Evansville, IN
Customer Service Associate
February 2017 to July 2018
Provided members with samples of food and other products to promote sales
Helped with answering questions to customers
Eastern New Mexico Medical Center -Roswell, NM
HIM Technician
January 2016 to May 2016
Processed medical records of hospital and clinical patients
Worked on denied claims list, added modifiers to labs and other tests using Med Tech and 3M Coding system to access records
Advantage Staffing - Lake Charles, LA
Clerical/Administrative
March 2015 to August 2016
Worked as an Accounting Clerk at a law firm using PC LAW software
Worked as a Medical Records Clerk creating medical records to set up client files
Front Office clerk at a physician's office checking in patients, posting payments, scheduled appointments, entered charge tickets, handled cash, performed vitals on patients and entered information into EHR.
Ordered prescriptions, scanned documents into EHR, verified insurance, used fax machine, copied machine, and telephone
Kentucky Eye Surgery Associates – Louisville, KY
Patient Billing and Coding Externship
March 2011 to May 2011
Transferred patient account information from cards to computer
Worked on Delayed Time Reports to ensure amounts on patient accounts were current
Billed patients or insurance companies
Contacted Medicare to check on denials
Checked codes to ensure accuracy or changed codes and resubmitted claims
Made patient appointments, called patients for appointment reminders, entered demographics, pulled medical records, filed documents in records, used Advanced MD to access patient accounts
Education:
Spencerian College – Diploma in Certified Coding Specialist
Certifications
AAPC-American Association of Professional Coders (Certified Professional Coder Apprentice)
Military Service
U. S. Navy Reserves- Hospital Corpsman E-4
Active duty - Desert Storm Comfort Hospital Ship
Other Job Experience
HSE Manager – 10 years
Refinery Administrative Assistant – 3 years
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