Supply Chain General Manager

Michael D. Moore

Rogers, AR 909-***-****

********@*****.***

Manager Operations

Purposeful and motivated Logistics leader with experience building and motivating strategies to ensure the on-time delivery of freight. Offers exceptional critical thinking skills, supporting teams, processes, and projects to achieve operational and fiscal goals. Actively seeking to join a world-class organization in a director role overseeing transportation and distribution operations.

Apply strong diligence and exceptional business skills to consistently meet and exceed performance targets in challenging and time-critical environments. Scope of experience includes team leadership, training and mentoring, cost containment, and safety improvements.

Serves as an integral contributor to business growth, establishing clear goals and expectations, and providing the necessary support to overcome challenges and remove roadblocks to success.

AREAS OF EXPERTISE

Strong Supply Chain Experience

Coaching and Mentoring Style, Elevating Morale

Strong Training Background

Success with other Customer Communication

Budget / P&L Success

KPI &Metrics Success

Cycle Count and Physical Inventory Success & Experience

Strong Systems Experience

Six Sigma Training at Current Employer

Proven Change Leader

Safety Compliance and Strong Facility Safety Records

Continuous Improvement Principles at each Facility Managed

PROFESSIONAL EXPERIENCE

GENERAL MANAGER OF OPERATIONS

UBER FREIGHT (ACQUIRED TRANSPLACE), ROGERS, AR (2021 – 2025)

Leads vision, strategy, and execution for all facets of operations and strategic planning for this leading provider of transportation and logistics solutions, supervising and mentoring transportation teams dedicated to the continuous delivery of exceptional client experiences on a global scale.

Outstanding results, building a strong workforce that has served as the foundation for maximum customer satisfaction and account retention.

Coordinated and led the Fluid Movement cross-training program, increasing the agility and flexibility of an 87-person team supporting fifteen accounts. This led to the elimination of overtime by enabling team members to provide coverage across multiple functions.

Trained a team in Monterrey, Mexico to build competencies in the Transportation Management System (TMS).

Skilled in leadership development, conducting training, seminars, and life experience sessions that positioned two top performers to garner promotions to positions of greater authority and responsibility.

DIRECTOR OF LOGISTICS

VALLARTA SUPERMARKETS, SYLMAR, CA (2010 – 2021)

Fulfilled a critical role directing planning to ensure the timely and accurate delivery of products to Vallarta locations throughout Southern California, supervising a team of seventy-five drivers and fifty-five personnel engaged in warehouse, clerical, and management operations.

Excelled across key metrics, including improving on-time delivery from 69% to 98.7% and navigating the 3PL group to improve customer service ratings across all stores from 62% to 92%.

Eliminated 30% of overtime to lower labor as a percentage of sales from 5% to 2.3%.

Delivery improvements in On-Time Delivery, Cost-Per-Mile, Employee Turnover, and Customer Fill Rate.

Over six months, there were a series of improvements introduced to warehouse operations that bolstered productivity by 60%.

Leveraged a combination of metrics, reports, and enhanced inventory procedures to improve the fill rate to more than 98%.

Credited with achieving two consecutive years free from accidents on two occasions. Introduced safety programs that lowered accidents by 40%, serving as the basis for a $448,000 reduction in the annual Worker’s Compensation budget.

Led an internal training program that sparked seven internal promotions.

Established an order audit procedure and program that lowered quarterly store credits from $1.5M to $100,000.

EARLY CAREER

General Manager, C&S Wholesale Grocers, West Sacramento, CA

Operations Manager, Great Lakes Wholesale, Grand Rapids, MI

Senior Plant Manager, Longs Drugs, Lathrop, CA

Director of Distribution / Transportation, Nash Finch Company, Bridgeport, MI

EDUCATION

Bachelor of Science Degree in Organizational Leadership

Azusa Pacific University

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