Operations Leader Service Logistics Team Leadership & Workforce Ex

WENDY STRICKLAND

Lawrenceville, GA ***** • 256-***-**** • ***********@*****.***

OPERATIONS LEADER SERVICE LOGISTICS TEAM LEADERSHIP & WORKFORCE EXECUTION

Experienced logistics leader with 15+ years managing field crews, warehouse operations, inventory processes, and scheduling across dynamic service environments. Skilled in leading teams of 25+, driving operational efficiency, enforcing safety compliance, and optimizing labor and workflow. Proven ability to resolve real-time issues, build strong team culture, and deliver results in high-volume, customer-facing environments. Known for strong communication, disciplined execution, and developing high-performing teams that meet or exceed performance expectations.

CORE COMPETENCIES

• Service Logistics & Field Coordination

• Warehouse & Operations Supervision

• Workforce Scheduling & Labor Optimization

• Team Leadership & Coaching (25+ Associates)

• Process Improvement & Issue Resolution

• Order Fulfillment, Returns & Inventory Management

• OSHA 10 & MEWP Safety Compliance

• Stakeholder & Customer Communication

• Performance Management & Reporting

• Microsoft Office Suite (Excel, Word, Outlook

PROFESSIONAL EXPERIENCE

I.A.T.S.E. Local 479, 78, 900 – Various Locations

Operations Crew Lead / Logistics Supervisor

2008 – 2025

• Led daily logistics execution, labor scheduling, and operations oversight across multi-site field production and warehouse locations.

• Supervised and developed up to 25 employees; conducted safety meetings, performance coaching, and real-time decision-making.

• Maintained timekeeping and job tracking, ensuring efficient use of labor and minimizing overtime.

• Partnered with clients and internal teams to resolve service issues and align operations with customer expectations.

• Enforced daily safety protocols and maintained compliance with OSHA 10 and MEWP standards.

WENDY STRICKLAND

Lawrenceville, GA 30044 • 256-***-**** • ***********@*****.*** Lights All Year – Buford, GA

Seasonal Operations Supervisor

Oct 2024 – Dec 2024

• Managed daily operations and jobsite coordination for high-volume seasonal install crews.

• Maintained zero-incident safety record through daily briefings and on-site leadership.

• Acted as primary field liaison for client communication and resolution of delivery or scheduling issues.

• Coordinated materials flow and tracked completion metrics to support operational goals. Dish Network – Huntsville, AL

Field Installer & Inventory Handler

2007 – 2008

• Oversaw routing and installation schedule while managing equipment inventory and customer interaction.

• Delivered in-home services, troubleshooting technical issues, and ensuring customer satisfaction.

• Maintained inventory controls and equipment readiness across daily assignments. PetSmart – Huntsville, AL

Operations & Department Manager

2001 – 2005

• Supervised returns, inventory controls, and operational audits; reduced shrinkage and improved vendor accuracy.

• Trained, scheduled, and managed department team members; led operational floor shifts.

• Handled escalated service issues and supported compliance with company procedures. Walmart – Huntsville, AL

Shipping & Receiving Associate

1999 – 2001

• Managed freight intake and stockroom organization to support sales floor inventory flow.

• Monitored return processing and assisted with inventory reconciliation and system accuracy.

WENDY STRICKLAND

Lawrenceville, GA 30044 • 256-***-**** • ***********@*****.*** CERTIFICATIONS & TRAINING

• Google Data Analytics Certificate – Coursera (2025)

• IBM SkillsBuild – Data Analytics Badges

• Leadership Training – Cornell University ILR School

• OSHA 10 Certified

• MEWP Certified

• CPR Certified

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